Subject: Call back - Contact number: +971563131632
From: Manish Kumar <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, HAMZA <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Anamika Gupta <[email-masked]>
Date: Tue, 28 Feb 2023 01:55:25 -0700 (MST)

Hi Team, 

Kindly assist us in arranging a call back for this customer as he is chasing us on chat again and again regarding the delay in the delivery. 

As per the last update undet the case id 5757087, the delivery was scheduled for today, however the cx has reported that the delivery team has contacted him and inform that delivery can be arranged by today and hence the cx is disappointed. 

Name: Reem Alhammadi 
Contact number: +971563131632 

Problem Statement: Late Delivery 

Order Date: Feb 24, 2023 
Order ID: 9416075677 
Tracking ID: SD009970318 
Exp Del Date: Feb 26, 2023 
Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on Feb 25, 2023 but till now the order has not been delivered to the customer so we request you to arrange delivery on a priority basis. 

Thank You, 
Centrepoint Support Team