Subject: FW: [#5688792] - Returns
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 28 Feb 2023 08:13:57 +0000

Team -why did we do another follow up and when the reply has already been shared by the team?

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Ankkur Gupta <[email-masked]>
Sent: Tuesday, February 28, 2023 10:12 AM
To: Ravi Sankar Podiyattillam <[email-masked]>; Bsu Wml <[email-masked]>; support cen <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Christopher Kumar <[email-masked]>; Bsu Wh Nursery <[email-masked]>
Subject: RE: [#5688792] - Returns

Hi @Jessie Caparas<mailto:[email-masked]>,

KSA team already reverted on this mail then why team is following up again & again that top with wrong territory.

Mail attached for reference..

Regards,
Ankur

From: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 February 2023 9:02 AM
To: Bsu Wml <[email-masked]<mailto:[email-masked]>>; support cen <[email-masked]<mailto:[email-masked]>>
Cc: Christopher Kumar <[email-masked]<mailto:[email-masked]>>; Bsu Wh Nursery <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5688792] - Returns

Dear Support team

Pls noted that this order is not belong to UAE

Thanks & Regards
Ravisankar
Landmark | FC Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Mobile : +97150 2422178 |
E-mail: [email-masked]<mailto:[email-masked]> |www.landmarkgroup.com |

From: Bsu Wml <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 28, 2023 6:47 AM
To: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>
Cc: Christopher Kumar <[email-masked]<mailto:[email-masked]>>; Bsu Wh Nursery <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#5688792] - Returns

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 27, 2023 10:23 PM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5688792] - Returns

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Do we have any update on this.

Regards,
Zaid Ahmad
On Sat, 25 Feb at 3:34 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Gentle Remainder
Problem Statement: Product maintenance.

Order Date:10/11/2021
Order ID:6365519271
Tracking ID:101507810

Assistance Required: The customer needs product maintenance
Issue Description: The customer requests maintenance of the product (damage to the tires of the children's car) as shown in the picture provided to us, for your information, the product warranty has expire But the customer requests maintenance for a sum of money
Kindly update us regarding CST issue.

Regards,
Aseel Qiad
On Fri, 17 Feb at 1:50 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Reminder

Hi Team,

Problem Statement: Product maintenance.

Order Date:10/11/2021
Order ID:6365519271
Tracking ID:101507810

Assistance Required: The customer needs product maintenance
Issue Description: The customer requests maintenance of the product (damage to the tires of the children's car) as shown in the picture provided to us, for your information, the product warranty has expire But the customer requests maintenance for a sum of money
Kindly update us regarding CST issue.

Regards,
Amirh

5688792:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#5688792] - Returns
From: Dilip Singh <[email-masked]>
To: Akshay Berry <[email-masked]>, Ankkur Gupta <[email-masked]>, support cen <[email-masked]>, Bsu Wml <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 23 Feb 2023 11:47:56 +0000

Hi Akshay

We do not have spare wheels for this.

Thanks & Regards

Dilip

From: Akshay Berry <[email-masked]>
Sent: Tuesday, February 21, 2023 3:19 PM
To: Ankkur Gupta <[email-masked]>; support cen <[email-masked]>; Bsu Wml <[email-masked]>; Dilip Singh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#5688792] - Returns

Hi @Dilip Singh<mailto:[email-masked]>,

Any update?

Regards,

Akshay Berry

Vendor Support & Escalations Specialist

T: +971 4 5172125

Landmark Group HQ, Marina, Dubai, UAE

From: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 13, 2023 10:48 AM
To: support cen <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Dilip Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5688792] - Returns

++@Dilip Singh<mailto:[email-masked]>,

Hi Dilip,

Please see below mail & update if we can help customer for replacing the wheel. Customer is ready to pay for the same.

Regards,
Ankur

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 February 2023 5:55 AM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5688792] - Returns

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi

Team,

Problem

Statement: Product maintenance.

Order

Date:10/11/2021

Order

ID:6365519271

Tracking

ID:101507810

Assistance

Required: The customer needs product maintenance

Issue

Description: The customer requests maintenance of the product (damage to the tires of the children's car) as shown in the picture provided to us, for your information, the product warranty has expire But the customer requests maintenance for a sum of money

Regards,

CS Team

5688792:1125156