Subject: RE: Refund not processed against the Cancelled order
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Feb 2023 07:36:15 +0000

Hi Manish,

Transaction voided already. Customer can raise dispute to his bank.

From: Manish Kumar <[email-masked]>
Sent: Sunday, February 26, 2023 6:07 PM
To: Malik Ismail <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Khalid <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund not processed against the Cancelled order

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Hi Malik,

Kindly assist us on the below request as per the bank amount has not been released however the payment authorization has been cancelled sucessfully.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 26, 2023 7:34:45 PM
Subject: Refund not processed against the Cancelled order

Hi Team,

Please assist us with this.

Problem Statement: Refund not Processed against the cancelled order

Order id: 9414264157

Order date: Feb 11, 2023

Amount: AED 115

Card number: 400536******9913

Issue description: Customer reporting that he did not received the amount of AED 115 yet. We confirm the cx that your amount did not captured with us but cx contacted the bank and it stating the the merchant did not released the amount and asking for release the same.

Kindly check the attachment and do the needful.

Thanks for your help!
Mohammad Khalid

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