Subject: RE: Drop Payment - 7808460377
From: Mohmed Ghadiyali <[email-masked]>
To: Ajith Palakandy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Khalid <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Tue, 14 Feb 2023 06:22:39 +0000

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]>
Sent: Tuesday, February 14, 2023 8:59 AM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mohammad Khalid <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Drop Payment - 7808460377

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 13.96

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1/1/2023 22:00
'677950
'BENEFIT
'917569
1 - Purchase
'048
'13.96
'CAPTURED
'00
'7808460377
'202300150174492
'300152148898
'7
'80.95.214.157
'9619d0c8-6465-40a7-81de-40c257e771e8
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 12, 2023 4:32 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohammad Khalid <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Drop Payment - 7808460377

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist with the drop payment issue. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 12 February, 2023 17:53:35
Subject: Drop Payment

Hi Team,

Problem Statement: Amount has been deducted however order was ON_VALIDATION_CANCELLED.

Deduction Date : Jan 1, 2023
Order ID: 7808460377
iLa bank transaction no. 300152148898
bank transactions received no. 917569
Amount : 13.96 BHD
cx's Name: Mariam Khalifa
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer had placed and ordered on Jan 01, 2023 but order was ON_VALIDATION_CANCELLED and the amount 13.96 BHD has been deducted from the cx's account.

Kindly check and do the needful to resolve the issue asap.

Regards,
Mohammad Khalid

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