Subject: RE: [#5664612] - Delay in refund
From: Mohammad Shababe Quamar <[email-masked]>
To: Reddy Prasad <[email-masked]>, support cen <[email-masked]>, Youraj Kinhikar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 13 Feb 2023 08:59:12 +0000

+++ @Apoorv Joshi<mailto:[email-masked]> @Nikhil Bishnoi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> Please have a look into this, hybris ticket has been updated on the date 12th Feb, but still, our agent is doing a follow-up with the retail team.

If an error shows a refund transaction, pls raise a ticket in Hybris with the customer's nearby store’s location details.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]>
Sent: Monday, February 13, 2023 12:38 PM
To: support cen <[email-masked]>; Youraj Kinhikar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#5664612] - Delay in refund

Dear Shababe

As discussed, This cases need to be escalated to CS team to raise ticket with IT team or TCS team for refund confirmation

Store will not be in position to confirm as the refund receipt is already attached

Regards

Reddy Prasad

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 13, 2023 11:27 AM
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5664612] - Delay in refund

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Problem Statement: Refund complaint
Order Date: Jan 21, 2023
Order ID: 8411403385
Store ID: Splash21122
Store Name- Alray
Item id : 163918692 / Floral Print Midi A-line Pleated Dress with Pocket and Long Sleeves

Assistance Required: Need Urgent Assistance

Issue Description: Customer is saying that he has returned the item in the store but he did not receive the refund yet. Kindly look into it and do needful.

Regards,
Reena

5664612:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Order No.8411403385 Cash refund approval
From: Tharindu Rajapaksha <[email-masked]>
To: Cp Cashoperations <[email-masked]>
Cc: "Rahul Nerkar (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Faraz Lohani <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Reshmaa KJ <[email-masked]>, Nagamuni Reddy N <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Rawan Barghouth <[email-masked]>, Shajan Joy <[email-masked]>, Geetanjali Gadpelly <
Date: Sat, 11 Feb 2023 13:16:57 +0000

Dear Viren,

Thank you very much for the support given. Please kindly send me the original through a Driver.

Thanks and Best Regards

Tharindu Rajapaksha

Coordinator - Accounts

Landmark Group - Kuwait

+965 98 00 1796

From: Cp Cashoperations <[email-masked]>
Sent: Friday, February 10, 2023 8:15 PM
To: Tharindu Rajapaksha <[email-masked]>
Cc: Rahul Nerkar (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Reshmaa KJ <[email-masked]>; Nagamuni Reddy N <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Rawan Barghouth <[email-masked]>; Shajan Joy <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Reddy Prasad <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Neeraj Singh1(TCS) <[email-masked]>; Ajith Pillai <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>
Subject: RE: Order No.8411403385 Cash refund approval

Dear Tharindu,

As per trailing mail, please find attached Customer acknowledgement and hard copy will be sending to office through Srg driver

Regards

Viren

From: Tharindu Rajapaksha
Sent: Wednesday, February 08, 2023 1:05 PM
To: Cp Cashoperations <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Neeraj Singh1(TCS) <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order No.8411403385 Cash refund approval

Dear Team,

As per below email thread, today I will handover said amount to driver in evening. Please be kind enough to contact customer to pay the refund amount and get the customer acknowledgement on civil id copy with signature, amount, date and order number.

If possible, please pay this amount from store petty cash and reimburse it with money I am sending.

Order No

Customer Name

Phone #

Amt

Store

8411403385

Rajesh Unni

97108920

8.34

MCP Alrai

Thanks and Best Regards

Tharindu Rajapaksha

Coordinator - Accounts

Landmark Group - Kuwait

+965 98 00 1796

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 8, 2023 12:04 PM
To: Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Neeraj Singh1(TCS) <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No.8411403385 Cash refund approval

Dear Tharindu,

Can you please arrange the cash at below location.

Mcp Alrai - 21122

From: Rahul Nerkar (TCS)
Sent: Wednesday, February 8, 2023 8:54 AM
To: Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Neeraj Singh1(TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Order No.8411403385 Cash refund approval

Dear Ajith Sir/Shajan Sir/ Nagamuni,

Can you please approve a cash refund for order no. 8411403385 amount KD- 8.34/- Not Captured on Kpay.

Regards,

Rahul Nerkar.