Subject: Fwd: Drop Payment - 7808460377
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Khalid <[email-masked]>
Date: Sun, 12 Feb 2023 05:32:29 -0700 (MST)

Hi Team, 

Kindly assist with the drop payment issue. Thank you for your help. 

Regards, 
Nikhil. 

From: "Mohammad Khalid" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 12 February, 2023 17:53:35 
Subject: Drop Payment 

Hi Team, 

Problem Statement: Amount has been deducted however order was ON_VALIDATION_CANCELLED. 

Deduction Date : Jan 1, 2023 
Order ID: 7808460377 
iLa bank transaction no. 300152148898 
bank transactions received no. 917569 
Amount : 13.96 BHD 
cx's Name: Mariam Khalifa 
cx's Email: [email-masked] 
Assistance Required: Customer had placed and ordered on Jan 01, 2023 but order was ON_VALIDATION_CANCELLED and the amount 13.96 BHD has been deducted from the cx's account. 

Kindly check and do the needful to resolve the issue asap. 

Regards, 
Mohammad Khalid