Subject: Re: Amount deducted: Order ID: 1711396488
From: Nikhil Bishnoi <[email-masked]>
To: Akramullah Khan <[email-masked]>, Riyas Muhammad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Ansari Mustak <[email-masked]>
Date: Sat, 11 Feb 2023 02:07:17 -0700 (MST)

Hi Riyas/Akramullah, 

Kindly assist us to get an update here. Thank you for your help. 

Regards, 
Nikhil. 

From: "Akramullah Khan" <[email-masked]> 
To: "Riyas Muhammad" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ansari Mustak" <[email-masked]> 
Sent: Tuesday, 7 February, 2023 17:56:12 
Subject: FW: Amount deducted: Order ID: 1711396488 

[ mailto:[email-masked] | @Riyas Muhammad ] 

Can you please check Order Credit status 

Hybris Status : ON_VALIDATION_CANCELLED 

Akram Ullah Khan 

Executive - MIS 

Landmark Group Oman 
Mobile CUG No : +968-94495050 

Direct Lan No : +968-22085943 

Oasis Mall, Al Khuwair, Madinat Qaboos Street. 

Public 

From: Nikhil Bishnoi <[email-masked]> 
Sent: Friday, February 3, 2023 6:05 PM 
To: Ansari Mustak <[email-masked]>; Akramullah Khan <[email-masked]>; Riyas Muhammad <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Amount deducted: Order ID: 1711396488 

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Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 

Nikhil. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ansari Mustak" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akramullah Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 29 January, 2023 14:06:18 
Subject: Amount deducted: Order ID: 1711396488 

Dear Team, 

The customer has arealdy contacted his bank and they are asking for ARN, Kindly assist us with the same. 

Problem Statement: Deduction against On Validation Canceled Order 

Order ID: 1711396488 

Deducted Amount: OMR3.25 

Payment Mode: Omannet 

Assistance Required: Refund the Amount 

The customer placed orders which have not been processed successfully and as per him the amount has been deducted 

Thank & Regards, 
Manish 

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