From: Manish Kumar <[email-masked]>
Date: Wed, 8 Feb 2023 08:55:34 -0700 (MST)

Hi Team, 

With respoect to case id 5277767, Our Team already visited to the Customer place. Our team Said The Customer weight issue. There iron metal also pend. If we Repair means again also same issue will come. As per the team they need approval for to do the needful. 

Problem Statement: Need exchange 

Order Date : Oct 22, 2022 
Order ID: 8191498477 
Tracking ID: 19664758191498477 
Item ID: 161982496 - - Dakota Fabric Recliners 

Assistance Required: Repair of damaged Item Received 

Issue Description: Customer emailed us informing that he/she received the item on Oct 30, 2022 but the item which they received is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.. 

Regards. 
Nikhil.