Subject: FW: MTO Cancellation
From: Akshay Berry <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 7 Feb 2023 07:28:55 +0000

Hi @Manish<mailto:[email-masked]> @Nikhil<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Share voucher with the customer at the earliest.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Nisha Balakrishna <[email-masked]>
Sent: Tuesday, February 7, 2023 10:54 AM
To: Akshay Berry <[email-masked]>; Taskin Shaikh <[email-masked]>; Nikhil Mathew <[email-masked]>
Cc: Ankkur Gupta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mayank Lodha <[email-masked]>; Chaitali Gala <[email-masked]>
Subject: Re: MTO Cancellation

Dear Babyshop Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 092-93C6-Z2A5-E1E5-6D|Start Date: 07.02.2023 00:00:00|End Date: 07.05.2023 23:59:59

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 100 AED|Minimum Threshold Value: 101 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
[Logo  Description automatically generated]
Nisha Balakrishna
Senior Ecommerce Content Merchandiser
Landmark Group
[signature_885622717]

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, February 7, 2023 at 10:20 AM
To: Taskin Shaikh <[email-masked]<mailto:[email-masked]>>, Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>, Nikhil Mathew <[email-masked]<mailto:[email-masked]>>
Cc: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Mayank Lodha <[email-masked]<mailto:[email-masked]>>, Chaitali Gala <[email-masked]<mailto:[email-masked]>>
Subject: RE: MTO Cancellation

@Nikhil Mathew<mailto:[email-masked]>,

Reminder.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 6, 2023 2:14 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>; Nikhil Mathew <[email-masked]<mailto:[email-masked]>>
Cc: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Chaitali Gala <[email-masked]<mailto:[email-masked]>>
Subject: Re: MTO Cancellation

@Nikhil Mathew<mailto:[email-masked]>

Regards
Stay Safe
Taskin Shaikh
[signature_2468501746]
[signature_2489017746]

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Monday, 6 February 2023 at 12:54 PM
To: Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>
Cc: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Mayank Lodha <[email-masked]<mailto:[email-masked]>>, Chaitali Gala <[email-masked]<mailto:[email-masked]>>, Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Subject: RE: MTO Cancellation
Hi @Nisha<mailto:[email-masked]>,

Issue voucher as per below details.

Order: 9412999288
Value: AED 100
TH: AED 101
Validity: 3 months
Concept: Babyshop

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 2, 2023 2:37 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Chaitali Gala <[email-masked]<mailto:[email-masked]>>
Subject: FW: MTO Cancellation

Hi @Akshay Berry<mailto:[email-masked]>,

Please help to cancel below customer’s order.
Since the order is cancelled due to internal stock issue, as an apology gesture, please issue the GV of AED 100 to customer valid for 3 months.

Order No. 9412999288

Regards,
Ankur

From: Chaitali Gala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 2 February 2023 1:09 PM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Mayank Lodha <[email-masked]<mailto:[email-masked]>>
Subject: MTO Cancellation

Hey @Ankkur Gupta<mailto:[email-masked]>

We have had to cancel the following customer order for a product of value AED 2000+

customer_order_no
ITEM
9412999288
164110820-Belmont Wooden Swing Set

Request your help to send across a voucher to the customer.

Please let me know if any other help needed.

Thanks
Chaitali

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