Subject: RE: Drop Payment
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: "Zeeshan Mohammad(TCS)" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 7 Feb 2023 06:53:17 +0000

Hi @Manish Kumar<mailto:[email-masked]>,

Order ID 7810595436

You can check with customer or get confirmation from store team.

From: Manish Kumar <[email-masked]>
Sent: Saturday, February 4, 2023 11:55 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Zeeshan Mohammad(TCS) <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Khalid <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Drop Payment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Team,

Kindly check and assist us on the below drop payment.

Problem Statement: Amount has been deducted however order not placed.

Deduction Date : Jan 15, 2023
Authentication/Transaction code: 730419
Card end digits : 0456
Amount : 10.720 BHD
cx's Name: Litty Mathew
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer had placed and ordered on Jan 15, 2023 but order was not placed and the amount 10.720 BHD has been deducted from the cx's account. No order details found on hybris. Kindly check the attachment shared by the cx.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 24, 2023 11:25:27 AM
Subject: Re: Drop Payment

Hi Team,

Kindly assist with the below request. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 January, 2023 14:32:27
Subject: Re: Drop Payment

Dear Zeeshan,

Kindly check and assist us on the below drop payment.
Problem Statement: Amount has been deducted however order not placed.

Deduction Date : Jan 15, 2023
Authentication/Transaction code: 730419
Card end digits : 0456
Amount : 10.720 BHD
cx's Name: Litty Mathew
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer had placed and ordered on Jan 15, 2023 but order was not placed and the amount 10.720 BHD has been deducted from the cx's account. No order details found on hybris. Kindly check the attachment shared by the cx.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 18, 2023 2:28:19 PM
Subject: Drop Payment

Hi Team,

Problem Statement: Amount has been deducted however order not placed.

Deduction Date : Jan 15, 2023
Authentication/Transaction code: 730419
Card end digits : 0456
Amount : 10.720 BHD
cx's Name: Litty Mathew
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer had placed and ordered on Jan 15, 2023 but order was not placed and the amount 10.720 BHD has been deducted from the cx's account. No order details found on hybris. Kindly check the attachment shared by the cx.

Kindly check and do the needful to resolve the issue asap.

Regards,
Mohammad Khalid

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