Subject: RE: Transfer To BENEFIT - 7808978495
From: Ajith Palakandy <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Sun, 5 Feb 2023 07:19:58 +0000

Pls proceed with the refund.

From: Mohmed Ghadiyali <[email-masked]>
Sent: Thursday, February 2, 2023 10:17 AM
To: Ajith Palakandy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Subject: RE: Transfer To BENEFIT - 7808978495

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 2, 2023 10:15 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transfer To BENEFIT - 7808978495

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 20.82

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1/4/2023 20:53
'677950
'BENEFIT
'663442
1 - Purchase
'048
'20.82
'CAPTURED
'00
'7808978495
'202300427397723
'300452221675
'7
'88.201.43.117
'e0ee0fdf-3f28-489b-a85a-dd39f116d964
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 2, 2023 10:47 AM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: RE: Transfer To BENEFIT - 7808978495

Hi Zeeshan,

The agent mistakenly didn't mentioned the amount in the ticket. You can verify through order ID.

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 2, 2023 10:41 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transfer To BENEFIT - 7808978495

Hi Malik,

Please provide a proper screenshot with order number and MC removal amount mentioned. The screenshot you sent didn't have the MC removal amount.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

1/4/2023 20:53

'677950

'BENEFIT

'663442

1 - Purchase

'048

'20.82

'CAPTURED

'00

'7808978495

'202300427397723

'300452221675

'7

'88.201.43.117

'e0ee0fdf-3f28-489b-a85a-dd39f116d964

'BENEFIT

Thanks & Regards,

Zeeshan

________________________________

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 2, 2023 10:07 AM
To: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Transfer To BENEFIT - 7808978495

Hi @Zeeshan Mohammad(TCS)<mailto:[email-masked]> @Mohmed Ghadiyali<mailto:[email-masked]>

Please do the needful for Benefit refund.

7808978495 - BHD 20.82

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 2, 2023 9:51 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transfer To BENEFIT - 7808978495

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Malik,

Kindly assist us to get an update here. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 January, 2023 14:18:34
Subject: Re: Transfer To BENEFIT - 7808978495

Dear Team,

Kindly assist us to get an update on the below below benefit transfer request.

With reference to the ticket ID : 5588543

Please note that the amount has been removed as per the jira team REL-165670

Problem Statement: My credit removed now needs to transfer to BENEFIT.

Order ID: 7808978495

Amount: BHD 20.82

Issue Description: The customer is asking to be refunded to his bank account not My Credit as he paid by BENEFIT , Kindly do the needful.

Regards,
Manish

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 24, 2023 11:26:34 AM
Subject: Re: Transfer To BENEFIT - 7808978495

Hi Team,

Please find below concern and assist with the refund. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 January, 2023 12:28:42
Subject: Fwd: Transfer To BENEFIT - 7808978495

Hi Zeeshan,

Please find below concern and assist with the refund. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Bidipta Dutta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 January, 2023 09:21:54
Subject: Transfer To BENEFIT

Hi Team,

With reference to the ticket ID : 5588543

Please note that the amount has been removed as per the jira team REL-165670

Problem Statement: My credit removed now needs to transfer to BENEFIT.

Order ID: 7808978495

Amount: BHD 20.82

Issue Description: The customer is asking to be refunded to his bank account not My Credit as he paid by BENEFIT , Kindly do the needful.

Thanks in advance.

Regards,

Bahashwan

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