Subject: Re: Validation/confirmation code not received: order id 9412665011
From: FODEL Support UAE <[email-masked]>
To: Mohsin Sahi <[email-masked]>
Cc: Max <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 2 Feb 2023 16:38:24 +0400

Hi,

Well received and noted, we will do the needful accordingly.Thank you

Thank you & kind regards,

*Ritchel Enriquez |* Customer Support

T: +97145571774 | M: +971588372854 | E: [email-masked]
<[email-masked]>*

On Thu, Feb 2, 2023 at 4:32 PM Mohsin Sahi <[email-masked]> wrote:

> Adding CS
>
> Kindly Check
>
> Regards
>
> On Thu, 2 Feb 2023 at 16:30, Manish Kumar <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> With respect to Case id - 5653732, as per the last update the below
>> order received at the collection point, however the customer as not
>> received the validation/confirmation code on his contact number.
>>
>> We request you to please help us on the same in sharing the code with cx
>> on his number +971568015417 on a prioirty as the customer is very
>> disappointed and chasing us on chat again and again.
>>
>> Problem Statement: Validation code not received
>>
>> Order Date : Jan 30, 2023
>> Order ID: 9412665011
>> Tracking ID: LM234480093
>>
>> Assistance Required: Need Urgent Delivery
>>
>> Issue Description: The order was shipped from our side on 1/30/23. So we
>> request you to please send the codes to the customer so that he can collect
>> his items.
>> ​
>> Customer's contact number: 0568015417
>>
>> Regards,
>> Manish
>>
>
>
> --
> *Mohsin Sahi *| *Operations Assistant Manager*
>
> T: +97145571774 | M:  +97156 8103432| E: [email-masked]
> <[email-masked]>
>
>
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