Subject: Re: On validation order.
From: "Zeeshan Mohammad(TCS)" <[email-masked]>
To: Malik Ismail <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Raby Khan(TCS)" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Sayed Humera <[email-masked]>, Shardul Bhardwaj <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Mon, 26 Dec 2022 07:58:13 +0000

Dear Malik,

This has already been sent to Credimax team for refund. Please contact credimax team for the same.

Thanks & Regards,
Zeeshan
________________________________
From: Malik Ismail <[email-masked]>
Sent: Monday, December 26, 2022 9:58 AM
To: Nikhil Bishnoi <[email-masked]>; Raby Khan(TCS) <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Sayed Humera <[email-masked]>; Shardul Bhardwaj <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Ajith Palakandy <[email-masked]>
Subject: RE: On validation order.

Hi Team,

Reminder please.

From: Nikhil Bishnoi <[email-masked]>
Sent: Saturday, December 24, 2022 1:11 PM
To: Malik Ismail <[email-masked]>
Cc: Raby Khan(TCS) <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Sayed Humera <[email-masked]>; Shardul Bhardwaj <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Ajith Palakandy <[email-masked]>
Subject: Re: On validation order.

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Malik,

Kindly assist us to get an update. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Raby Khan, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ajith Palakandy" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 December, 2022 13:49:10
Subject: FW: On validation order.

Dear Finance team,

Please assist to process refund d for below order. On validation cancelled.

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

166

########

'677950

'BENEFIT

'709575

1 - Purchase

'048

'13.89

'CAPTURED

'00

'7390868888

'202229193955761

'229150174190

'7

'84.255.184.134

'3cfa1a79-286e-479f-9723-35dac2eed969

'BENEFIT

Regards,

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 19, 2022 3:13 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Shardul Bhardwaj <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: On validation order.

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Malik,

Kindly assist us to get an update. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 December, 2022 14:49:38
Subject: Re: On validation order.

Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,

Nikhil.

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 December, 2022 18:54:44
Subject: Re: On validation order.

Hi Malik,

Kindly assist us further on the below request.

Thank you for help.

Regards,
Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 23, 2022 1:36:58 PM
Subject: Re: On validation order.

Dear Mohmed,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 15, 2022 4:40:56 PM
Subject: Fwd: On validation order.

Hi Zeeshan,

The customer is complaining that the amount has been debited for On Validation order and he has shared the bank statement for the confirmation. Kindly assist with the refund.

Regards,

Nikhil.

________________________________

From: "Shardul Bhardwaj" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar. Sharma" <[email-masked]<mailto:[email-masked]>>
Cc: "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 November, 2022 11:55:02
Subject: On validation order.

Problem Statement: On validation refund

Order Date : 18 Oct 2022.

Order ID: ​7390868888

Amount : BHD 13.89

Issue Description : Order on validation and customer complaining that amount has already been deducted. Screenshot of bank statement shared by the customer is attached below.

Regards,

Shardul.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com