Subject: RE: Call back request - Delayed delivery
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 21 Dec 2022 17:25:38 +0000

Hi Manish,

The customer was contacted and we are following up with OLM now regarding this case.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Manish Kumar [mailto:[email-masked]]
Sent: Tuesday, December 20, 2022 6:51 PM
To: Mario Hisham; Saeed Khawaldeh
Cc: escalations dxbteam; Nikhil Bishnoi; Apoorv Joshi
Subject: Call back request - Delayed delivery

Hi Team,

Kinldy assist us in aranging a call back on the below concern as per the cx request.

Problem statement: Late delivery

Customer name: Salma Mamdouh
contact number:  0565643281

Order ID:9405778874
ticket ID: 5471211

The order was placed on Dec 14, 2022, but still not attempt the delivery, the customer is upset and is coming daily on chat.

Thank you for your help.

Best Regards,
Manish