Subject: RE: Refund Reference Number Required
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>
Date: Tue, 20 Dec 2022 12:57:52 +0000

@Manish Kumar<mailto:[email-masked]>

ARN 233111197515

From: Manish Kumar <[email-masked]>
Sent: Tuesday, December 20, 2022 4:56 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Khalid <[email-masked]>
Subject: Re: Refund Reference Number Required

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Dear Malik,

Kinldy assist us with RRN/ARN with respect to the below refund as the cx has already checked with his bank and they are asking for reference number.
Problem Statement: Cx did not received the refunded amount of the NDR order.

Refund Date : Nov 30, 2022
Order ID: 9403018431
Request ID: 1003541955
Refund amount: AED 79.00(PG)

cx's Name: Hira Shaista
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer's refund processed on the date mentioned above but cx is complaining that he did not receive refunded amount yet. He/She already contacted the bank and bank is asking for the reference number.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 20, 2022 6:20:34 PM
Subject: Refund Reference Number Required

Hi Team,

Problem Statement: Cx did not received the refunded amount of the NDR order.

Refund Date : Nov 30, 2022
Order ID: 9403018431
Request ID: 1003541955
Refund amount: AED 79.00(PG)

cx's Name: Hira Shaista
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer's refund processed on the date mentioned above but cx is complaining that he did not receive refunded amount yet. He/She already contacted the bank and bank is asking for the reference number.

Kindly resolve the issue asap.

Regards,
Mohammad Khalid

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