Subject: RE: Order # 8114781748
From: Tharindu Rajapaksha <[email-masked]>
To: Cp Cashoperations <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]>, "Priyanka Gadiya (TCS)" <[email-masked]>, "Rahul Nerkar (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Centrepoint <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Ajith Pillai <[email-masked]>
Date: Sun, 18 Dec 2022 12:43:52 +0000

Dear Team,

As per the attached email and below email thread, following amount I will handover to Driver today evening.

Please kindly contact customer and do the needful to pay this refund. Please consider this as an urgent request as per the below email thread. If possible please kindly pay from Store petty cash and reimburse it with the money I am sending.

Please get customer acknowledgment on civil ID Copy with order #, date, amount.

Order No
Customer Name
Phone #
Amt
Store
8114781748
Girish Prasanna
50601566
4.66
CP Alrai

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator – Accounts
Landmark Group - Kuwait
+965 98 00 1796

From: Tharindu Rajapaksha
Sent: Sunday, December 18, 2022 12:15 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4988906] - need esc

Dear Team,

Please find the attached email. So far I did not receive the store confirmation to send money.

As per your below email, since you mentioned CP Alrai, I will handover money to Driver by evening.

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator – Accounts
Landmark Group - Kuwait
+965 98 00 1796

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 18, 2022 11:55 AM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4988906] - need esc

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi team,
Please provide an update as the cx is chasing us.

Regards,
Divyam
On Thu, 15 Dec at 2:33 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

Cx has shared the store details-

Landmark Group launched the first Centrepoint store in Kuwait in 2005. ... Ghazali Street,Block 3 , Al-Rai, Al Farwaniyah Governorate, Kuwait. +965 24734160.

Cx details-- Girish Prasanna & contact no +96550601566

Regards,
Divyam

On Tue, 13 Dec at 1:26 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

Problem Statement:  Refund not done, error- Operation not allowed, specified order not confirmed yet
Order Date : Nov 22, 2021
Order ID: 8114781748
Assistance Required: Need Urgent assistance

Issue Description: As per the hybris, the refund is not done, there is an error showing - Operation not allowed, specified order not confirmed yet.
Followed up on jira.
​
Please assist and get the refund done.

Regards,
Divyam
On Tue, 22 Nov at 8:01 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Girishmvk,

Thank you for reaching out to us with your concern.

We’re on it - and we’ll do our best to sort this out quickly.

Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.

Please feel free to get in touch if you need further assistance.
Thank You,
Centrepoint Support Team

4988906:1125156
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