Subject: Re: payment deducted but order not placed - [email-masked]
From: Reshmaa KJ <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Divyam Jalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 16 Dec 2022 04:46:04 +0000

Hi @Malik Ismail<mailto:[email-masked]>,

We cannot void a transaction from our end. Please work with payfort team on this.

Regards,
Reshmaa.

From: Malik Ismail <[email-masked]>
Date: Thursday, 15 December 2022 at 5:18 PM
To: Reshmaa KJ <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Divyam Jalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: RE: payment deducted but order not placed - [email-masked]
Hi @Reshmaa KJ<mailto:[email-masked]>

Reminder please

From: Malik Ismail <[email-masked]>
Sent: Wednesday, December 14, 2022 9:40 AM
To: Reshmaa KJ <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Divyam Jalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: payment deducted but order not placed - [email-masked]

Hi @Reshmaa KJ<mailto:[email-masked]>,

Please void below transaction. removed on Hybris.

Order 9405039932

Regards,
Malik
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 13, 2022 7:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Divyam Jalan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: payment deducted but order not placed - [email-masked]<mailto:[email-masked]>

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist with the below mentioned drop payment request. Thank you for your help.

Regards,
Nikhil
________________________________
From: "Divyam Jalan" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 December, 2022 15:27:12
Subject: payment deducted but order not placed

Hi team,

As per the cx, he has placed an order on 9th December 2022, but the order not placed but amount of AED 309 got deducted.
Order is not reflecting in the system and cx has not received the refund.

Full name: Afifa Shoaib Ather
Contact number: +971 56 8095741
Card last 4 digits: 4635
Amount: AED 309
Date of deduction: 9th December 2022
Transaction ID- reference # 598031
Email- [email-masked]<mailto:[email-masked]>

Please assist.

Regards,
Divyam

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