Subject: RE: Call back request
From: Ali Mkhaimer <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Saeed Khawaldeh <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Bidipta Dutta <[email-masked]>
Date: Thu, 15 Dec 2022 14:45:33 +0000

Hi Aproov,

The customer did not answer

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +966 551379140

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Thursday, December 15, 2022 1:59 PM
To: Saeed Khawaldeh <[email-masked]>; Ali Mkhaimer <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Mario Hisham <[email-masked]>; escalations dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Bidipta Dutta <[email-masked]>
Subject: Re: Call back request

Hi Saeed,

Please assist on the below, no update from Ali on this.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Cc: "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Bidipta Dutta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 13, 2022 2:46:11 PM
Subject: Call back request

Dear Ali,

Please arrange a call back on the below request.
Problem Statement: Drop Payment Order Date : 01/11/22
Order ID: NA
Customer Contact : 0530234316

Email ID :  [email-masked]<mailto:[email-masked]>

Customer Name: Samarah Ali
 Assistance Required: Kindly arrange a call back to the customer and ask him to reach out to the bank and raise a dispute

Issue Description: Amount SAR 216.45 has been deducted from his account on 01/11/22 and the order was not placed. Customer has been informed multiple times that the amount was not captured from our end and he should raise a dispute with the Bank.

Thank you for your help.

Regards,
Manish