Subject: Re: Call back request
From: Apoorv Joshi <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Ali Mkhaimer <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Bidipta Dutta <[email-masked]>
Date: Thu, 15 Dec 2022 03:58:42 -0700 (MST)

Hi Saeed, 

Please assist on the below, no update from Ali on this. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Ali Mkhaimer" <[email-masked]> 
Cc: "Saeed Khawaldeh" <[email-masked]>, "Mario Hisham" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Bidipta Dutta" <[email-masked]> 
Sent: Tuesday, December 13, 2022 2:46:11 PM 
Subject: Call back request 

Dear Ali, 

Please arrange a call back on the below request. 

Problem Statement: Drop Payment Order Date : 01/11/22 
Order ID: NA 
Customer Contact : 0530234316 

Email ID : [email-masked] 

Customer Name: Samarah Ali 
Assistance Required: Kindly arrange a call back to the customer and ask him to reach out to the bank and raise a dispute 

Issue Description: Amount SAR 216.45 has been deducted from his account on 01/11/22 and the order was not placed. Customer has been informed multiple times that the amount was not captured from our end and he should raise a dispute with the Bank. 

Thank you for your help. 

Regards, 
Manish