Subject: RE: refund in benefit account: Order id: 7390918643
From: Merchant Back Offices <[email-masked]>
To: 'Mohmed Ghadiyali' <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Sayed Humera <[email-masked]>, Elbadri <[email-masked]>, Manish Kumar <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, "Raby Khan(TCS)" <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Thu, 15 Dec 2022 10:22:26 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Thursday, December 15, 2022 12:30 PM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Sayed Humera <[email-masked]>; Elbadri <[email-masked]>; Manish Kumar <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>; Raby Khan(TCS) <[email-masked]>; Ajith Palakandy <[email-masked]>
Subject: RE: refund in benefit account: Order id: 7390918643

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD -  24.35

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

10/19/2022 4:12

'677950

'BENEFIT

'834946

1 - Purchase

'048

'29.32

'CAPTURED

'00

'7390918643

'202229220963097

'229250181165

'7

'84.255.184.52

'5c1fafa2-ed66-4af8-a050-9d8158faf2c8

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 15, 2022 12:26 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund in benefit account: Order id: 7390918643

Pls proceed with the refund.

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 15, 2022 12:00 PM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund in benefit account: Order id: 7390918643

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 15, 2022 11:56 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund in benefit account: Order id: 7390918643

Hello Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD -  24.35

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

10/19/2022 4:12

'677950

'BENEFIT

'834946

1 - Purchase

'048

'29.32

'CAPTURED

'00

'7390918643

'202229220963097

'229250181165

'7

'84.255.184.52

'5c1fafa2-ed66-4af8-a050-9d8158faf2c8

'BENEFIT

Thanks,
Raby Khan

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 12, 2022 2:53 PM
To: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund in benefit account: Order id: 7390918643

Hi @Zeeshan Mohammad(TCS)<mailto:[email-masked]> @Mohmed Ghadiyali<mailto:[email-masked]>,

RV deactivated. Please do the needful for benefit refund.

7390918643
Amount BHD 24.35

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 12, 2022 2:46 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund in benefit account: Order id: 7390918643

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Raby Khan, TCS" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 December, 2022 17:54:49
Subject: Re: refund in benefit account: Order id: 7390918643

Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Raby Khan, TCS" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 6 December, 2022 14:39:22
Subject: Re: refund in benefit account: Order id: 7390918643

Dear Akshay,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Raby Khan, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sayed Humera" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 24, 2022 5:19:42 PM
Subject: RE: refund in benefit account: Order id: 7390918643

@Raby Khan(TCS)<mailto:[email-masked]>

Please check and do the needful

Regards,

Mohmed Ghadiyali

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 23, 2022 9:53 AM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Sayed Humera <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund in benefit account: Order id: 7390918643

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Zeeshan,

Kindly assist us on the below benefit transfer.

Thank you for your help.

Regards,
Manish

________________________________
From: "Sayed Humera" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 15, 2022 2:32:12 PM
Subject: refund in benefit account

Hi Team,

Please assist us with this.

Problem Statement: Benefit transfer

Order id: 7390918643

Refund amount: BHD24.35

Payment method: BENEFIT

Jira Llink: https://landmark.atlassian.net/browse/REL-161968

Issue description: The order has been canceled and the amount refunded to the customer's RV Value, but the customer is complaining that she wants the refund to be in her bank account (BENEFIT), so please do needful.

Thanks for your help!

Regards,
Huma

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>