Subject: Re: Amount deducted for On Validation Order - 1703697332
From: Nikhil Bishnoi <[email-masked]>
To: Riyas Muhammad <[email-masked]>, Ansari Mustak <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>, Ziena Saeed <[email-masked]>, Akramullah Khan <[email-masked]>
Date: Wed, 14 Dec 2022 09:22:42 -0700 (MST)

Hi Team, 

The customer has shared the bank statement to confirm the debit. We would request you to please check one more time. 

Please advise for further actions. Can we ask the customer to raise an objection/chargeback to his bank. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Akramullah Khan" <[email-masked]> 
Cc: "Riyas Muhammad" <[email-masked]>, "Ansari Mustak" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Elbadri" <[email-masked]>, "Ziena Saeed" <[email-masked]> 
Sent: Tuesday, 13 December, 2022 15:51:11 
Subject: Re: Amount deducted for On Validation Order - 1703697332 

Hi Akramullah, 

The customer has shared the bank statement to confirm the debit. We would request you to please check one more time. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Akramullah Khan" <[email-masked]> 
To: "Riyas Muhammad" <[email-masked]>, "Ansari Mustak" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Elbadri" <[email-masked]>, "Ziena Saeed" <[email-masked]> 
Sent: Wednesday, 7 December, 2022 15:56:46 
Subject: RE: Amount deducted for On Validation Order - 1703697332 

Dear Nikhil, 

Please ask customer to check with their bank. 

Akram Ullah Khan 

Executive - MIS 

Landmark Group Oman 
Mobile CUG No : +968-94495050 

Direct Lan No : +968-22085943 

Oasis Mall, Al Khuwair, Madinat Qaboos Street. 

Public 

From: Riyas Muhammad <[email-masked]> 
Sent: Wednesday, December 7, 2022 1:07 PM 
To: Akramullah Khan <[email-masked]>; Ansari Mustak <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Elbadri <[email-masked]>; Ziena Saeed <[email-masked]> 
Subject: RE: Amount deducted for On Validation Order - 1703697332 

Dear Akram, 

Not credited in our account 

Regards 

Riyas | Landmark Oman 

From: Akramullah Khan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 06 December 2022 02:57 
To: Ansari Mustak < [ mailto:[email-masked] | [email-masked] ] >; Riyas Muhammad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Ziena Saeed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Amount deducted for On Validation Order - 1703697332 

Dear Riyas, 

Below order is on validation cancel can you please check and refund. 

Akram Ullah Khan 

Executive - MIS 

Landmark Group Oman 
Mobile CUG No : +968-94495050 

Direct Lan No : +968-22085943 

Oasis Mall, Al Khuwair, Madinat Qaboos Street. 

Public 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 6, 2022 12:13 PM 
To: Ansari Mustak < [ mailto:[email-masked] | [email-masked] ] >; Akramullah Khan < [ mailto:[email-masked] | [email-masked] ] >; Riyas Muhammad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Ziena Saeed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Amount deducted for On Validation Order - 1703697332 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Problem Statement: Deducted Amount 

Order Date: Dec 1, 2022 

Order ID: 1703697332 

Assistance Required: Process The Refund 

Issue Description: The order has not been processed "ON_VALIDATION_CANCELLED:. However, the amount OMR10.58 has been deducted from the customer account. Please check and do the needful. 

Regards, 

Nikhil. 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com