Subject: Fwd: Need a call back - Order ID 9400672251
From: Nikhil Bishnoi <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMED ALMUSTAFA <[email-masked]>
Date: Tue, 13 Dec 2022 08:18:59 -0700 (MST)

Hi Team, 

Please find below call back request and we request you to please contact the customer to pacify him. Thank you for your help. 

Regards, 
Nikhil 

From: "MOHAMMED ALMUSTAFA" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 12 December, 2022 20:32:20 
Subject: Need a call back 

Hi team, 

Order ID: 9400672251 
Ticket ID: 5381015 

customer contact number: +971551670323 - 971551581513 

customer name: Israr Dabir 

The customer has Placed the order on Nov 17, 2022, but the order still not delivered, as per the shipa courier team the order was missing a part so it was got collected, but still not returned to the warehouse the customer is furious and need her refund. 

Kindly check and do the needful. 

Best regards