Subject: RE: [#5267184] - Store information
From: Mohammad Shababe Quamar <[email-masked]>
To: Reddy Prasad <[email-masked]>, Sanket Sable <[email-masked]>, Splash <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Dec 2022 12:15:05 +0000

++ @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> Please do the needful.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]>
Sent: Saturday, December 10, 2022 7:42 PM
To: Mohammad Shababe Quamar <[email-masked]>; Sanket Sable <[email-masked]>; Splash <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#5267184] - Store information

Dear Shababe

Considering the tech issue please issue KD 2 voucher

Regards

Reddy Prasad

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 6, 2022 2:54 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Sanket Sable <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5267184] - Store information

Hi Reddy,

As per CP’s site mentioned order above 13 KWD Free shipping, however during customer checkout 2KWD added in final payment, so something wrong flag displayed earlier in Apps.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 6:36 PM
To: Sanket Sable <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5267184] - Store information

Dear @Mohammad Shababe Quamar<mailto:[email-masked]>

Sites were updated with KD 18 as minimum purchase for free delivery

Can CS team check and confirm was the amount deducted or driver has collected delivery charges

Regards

Reddy Prasad

From: Sanket Sable <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 11:49 AM
To: Splash <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5267184] - Store information

+@Reddy Prasad<mailto:[email-masked]> please check the below issue.

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 3, 2022 1:42 PM
To: Sanket Sable <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5267184] - Store information

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,
Problem Statement: Need assistance
Order Date: Nov 14, 2022
Order ID: 8195673752
Tracking ID: FC1115221000310
Assistance Required: Need Urgent assistance

Issue Description: Customer claims that he/she has been charged KWD 2 as shipping charges but the app mentioned free shipping above 13 KWD. Customer has shared the screenshot for the same. We checked at the splash website and it shows 18 KWD or above free shipping.

Kindly check into the issue and assist in further course of action.

Thanks & Regards,
zai
On Fri, 2 Dec at 4:36 PM , Splash <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,
Problem Statement: Need assistance
Order Date: Nov 14, 2022
Order ID: 8195673752
Tracking ID: FC1115221000310
Assistance Required: Need Urgent assistance

Issue Description: Customer claims that he/she has been charged KWD 2 as shipping charges but the app mentioned free shipping above 13 KWD. Customer has shared the screenshot for the same. We checked at the splash website and it shows 18 KWD or above free shipping.

Kindly check into the issue and assist in further course of action.

Thanks & Regards,
Huma Sayed

5267184:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com