Subject: RE: RRN for Order ID 9595330809
From: Malik Ismail <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Khalid <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 12 Dec 2022 08:31:26 +0000

@Nikhil Bishnoi<mailto:[email-masked]>

ARN 231619073928

From: Nikhil Bishnoi <[email-masked]>
Sent: Monday, December 12, 2022 11:44 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mohammad Khalid <[email-masked]>
Subject: Fwd: RRN for Order ID 9595330809

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Hi Team,

We have asked the customer to check with his bank regarding the refund but he has come back to us informing that his bank is unable to track the payment. Kindly share the RRN for the same.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 12 December, 2022 10:37:53
Subject: Refund amount

Hi Team,

Problem Statement: Cx did not received the refunded amount of the partial cancelled order.

Refund Date : Nov 25, 2022
Order ID: 9595330809<callto:9592913631>
Request ID: 202211251057531640668731
Refund amount: AED - 14.5 (PG)

cx's Name: Sadia Hanif
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer's refund processed on the date mentioned above but cx is complaining that he did not receive refunded amount yet.

Kindly resolve the issue asap.

Regards,
Mohammad Khalid

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