Subject: Ticket Assigned - Feedback or suggestions
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 10 Dec 2022 10:06:33 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Feedback or suggestions This is really unfortunate to write an email about the subject matter.

I had purchased 2 products from online and collected from the store on 25th Nov 2022 as per text message confirmation. Unfortunately size not matching and i want to order next size but the product showing processing/order placed in online application.

Order no. 9402828650
Order no. 9402248771

Call the customer care on 27th Nov and informed me that max 48hours it will take to update in online and message has been passed to store to update my order.

Went to Dubai Hills mall store on 27th Nov and checked from there to replace my product and to escalate the issue. But nothing happened.

As of today - this is same and i have missed the product and offer. 

Really disappointed and facing first time an experience like this from any online store.

Living in 2022 and hard to believe how the such a huge portfolio running business like this. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5378339