Subject: RE: Freshdesk Credential disabling request
From: Jessie Caparas <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 7 Dec 2022 06:21:16 +0000

Hi @Saurabh Dadu<mailto:[email-masked]>

As I have discussed with you before the event, we only requested for Occasional licenses and not full time.

Please find the attached email for your reference.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Saurabh Dadu <[email-masked]>
Sent: Tuesday, December 6, 2022 4:32 PM
To: Jessie Caparas <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Jessie,

I hope you are well.

Please see attached Excel sheet. Based on the licenses we had ordered, we still have plenty of Fresh Chat licenses available for our teams to use, chart below:

Count of Territory
Column Labels

Ordered
Unused
Fresh Chat
Active
Grand Total
Licenses
Licenses
KSA Webteam
12
12
20
8
LSM Homebox KSA
4
4
12
8
LSM Homebox UAE
9
9
13
4
Webteam UAE
18
18
20
2
Grand Total
43
43
 65
22

Kindly create the user accounts ASAP.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 05 December 2022 6:11 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

Hey Jessie,

Based on our request for Webteam we had requested for a total of 20 RGCC and 20 KSA licenses (Temp + Full time) Please see table below.

Concept
FC FT
FC Temp
FD FT
FD Temp
Webteam GCC
10
10
20
10
Webteam KSA
10
10
18
10
HB UAE
10
3
12
3
HB KSA
8
4
14
4

May I please request you to kindly share with us a list of how many licenses are being consumed by Webteam as well as HB in both KSA & UAE.

If you don't have a split, can you send me a dump of all active users on FC and FD and I will get someone on our side to do the categorisation.

I am very sure that we have not utilised our licence quotas. If there are some users who we need to deactivate, we can also do that after looking at the data.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 05 December 2022 6:00 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Freshdesk Credential disabling request

Hi @Deeksha Dadu<mailto:[email-masked]>

The requested license for Webteam was also 10 only. 10 for LSM and 10 for Ithraa.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 4:29 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Jessie,

The agents below are all for webteam India, not HB.

Regards,

Deeksha

Sent from my iPhone

On 5 Dec 2022, at 17:52, Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

Hi @Manish Kumar<mailto:[email-masked]>

Please ensure that the licenses we are requesting are within the required count as we have discussed with HB UAE and HB KSA.

@deeksha<mailto:[email-masked]> @Saurabh Dadu<mailto:[email-masked]> please recheck these license requests.

HB UAE has only requested 16 temporary FD license for WW & 8 for FRESHCHAT.

HB KSA on the other hand has requested 8 temporary FD licenses for WWS & 6 for FRESHCHAT.

Please share the actual count of licenses you have for both teams now.

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 4:11 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Freshdesk Credential disabling request

Hi Manish,

Please check and confirm.

Kindly clarify if you want to restore or create a new account..

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 3:08 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mahmoud,

Only, Divyam Jalan - [email-masked]<mailto:[email-masked]> has received the link to activate his account.

Rest below 2 agents (Huma Sayed - [email-masked]<mailto:[email-masked]> and Hamza Nomani - [email-masked]<mailto:[email-masked]>) have not received any link to activate their accounts.

Kindly check and help us further.

Regards,
Manish

________________________________

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 3:34:06 PM
Subject: Freshdesk Credential disabling request

Hi Manish,

Please check and confirm

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 1:50 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Mahmoud,

Below agent are working under LSM UAE group, kindly activate their chat credentials.

Group1 - GCC & EG chat team

Group 2 - whatsapp

Role - Agent

Huma Sayed - [email-masked]<mailto:[email-masked]>

Divyam Jalan - [email-masked]<mailto:[email-masked]>

Hamza Nomani - [email-masked]<mailto:[email-masked]>

Thank for your help.

Regards,

Manish

________________________________

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 2:57:31 PM
Subject: RE: Freshdesk Credential disabling request

Hi Manish,

What the assigned groups and role

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 12:28 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mahmoud,

Thank you for your help.

Please activate the chat credential for [email-masked]<mailto:[email-masked]>

And deactive the credential for [email-masked]<mailto:[email-masked]>, this agent is also not working with us now.

Regards,
Manish

________________________________

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 1:35:26 PM
Subject: RE: Freshdesk Credential disabling request

Done

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 11:19 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mahmoud/Jessie,

Please disable the freshdesk/freshchat credentials for -  [email-masked]<mailto:[email-masked]>

Regards,

Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Temp Licenses
From: Jessie Caparas <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Muralidharan Gunjur <[email-masked]>, Yahia Taha <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Thu, 3 Nov 2022 07:16:48 +0000

Hi @Saurabh Dadu<mailto:[email-masked]>

Good day.

Just to clarify the below ask – why do we need additional 20 Full time FD licenses and additional Full time FC licenses?

For the WWS event, agents will be joining for a specific period only.

Concept

FC FT

FC Temp

FD FT

FD Temp

Webteam GCC

10

10

20

10

Webteam KSA

10

10

18

10

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Saurabh Dadu <[email-masked]>
Sent: Tuesday, October 18, 2022 5:19 PM
To: Deeksha Dadu <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Muralidharan Gunjur <[email-masked]>; Yahia Taha <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Subject: Re: Temp Licenses

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Jessie,

We require the following total licenses

Concept

FC FT

FC Temp

FD FT

FD Temp

Webteam GCC

10

10

20

10

Webteam KSA

10

10

18

10

HB UAE

10

3

12

3

HB KSA

8

4

14

4

For Hybris - The licenses would be same as FD licenses.

I've added HB teams to this email as well.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

  _____

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 18 October 2022 6:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Temp Licenses

Hi Jessie,

Saurabh mentioned that he is already in touch with you regarding this on WhatsApp.

Thanks

Regards,

Deeksha

Sent from my iPhone

   On 18 Oct 2022, at 18:29, Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

   Hi @Deeksha Dadu<mailto:[email-masked]>

   Any update on this?

   Jessie Caparas

   Team Leader

   +971 4 5172087

   Landmark Group HQ, Marina, Dubai, UAE.

   www.landmark.digital<http://www.landmark.digital/>

   From: Jessie Caparas
   Sent: Tuesday, October 18, 2022 10:18 AM
   To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
   Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
   Subject: RE: Temp Licenses
   Importance: High

   Thanks @Deeksha Dadu<mailto:[email-masked]>

   Will need to close this today.

   Jessie Caparas

   Team Leader

   +971 4 5172087

   Landmark Group HQ, Marina, Dubai, UAE.

   www.landmark.digital<http://www.landmark.digital/>

   From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
   Sent: Tuesday, October 18, 2022 9:18 AM
   To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
   Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
   Subject: Re: Temp Licenses

   CAUTION: External email sender. Use care when clicking on links or opening attachments!

   Hi Jessie,

   Apologies for the late reply. I will check with the team today and get back asap.

   Regards,

   Deeksha

   Sent from my iPhone

      On 18 Oct 2022, at 10:24, Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

      Hi @Saurabh Dadu<mailto:[email-masked]> @Deeksha Dadu<mailto:[email-masked]>

      Need an urgent confirmation on the below email please.

      Jessie Caparas

      Team Leader

      +971 4 5172087

      Landmark Group HQ, Marina, Dubai, UAE.

      www.landmark.digital<http://www.landmark.digital/>

      From: Jessie Caparas
      Sent: Monday, October 17, 2022 1:37 PM
      To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
      Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
      Subject: Temp Licenses
      Importance: High

      Hi @Saurabh Dadu<mailto:[email-masked]>

      Based on the headcount shared for the upcoming WWS event, can you please confirm how many temporary CS Cockpit & Freshworks licenses will we possibly need?

      Jessie Caparas

      Team Leader

      +971 4 5172087

      Landmark Group HQ, Marina, Dubai, UAE.

      www.landmark.digital<http://www.landmark.digital/>

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>