Subject: Re: Freshdesk Credential disabling request
From: Saurabh Dadu <[email-masked]>
To: Jessie Caparas <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 6 Dec 2022 12:32:03 +0000

Dear Jessie,

I hope you are well.

Please see attached Excel sheet. Based on the licenses we had ordered, we still have plenty of Fresh Chat licenses available for our teams to use, chart below:

Count of Territory      Column Labels           Ordered Unused
Fresh Chat      Active  Grand Total     Licenses        Licenses
KSA Webteam     12      12      20      8
LSM Homebox KSA 4       4       12      8
LSM Homebox UAE 9       9       13      4
Webteam UAE     18      18      20      2
Grand Total     43      43       65     22

Kindly create the user accounts ASAP.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]>
Sent: 05 December 2022 6:11 PM
To: Jessie Caparas <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Re: Freshdesk Credential disabling request

Hey Jessie,

Based on our request for Webteam we had requested for a total of 20 RGCC and 20 KSA licenses (Temp + Full time) Please see table below.

Concept FC FT   FC Temp FD FT   FD Temp
Webteam GCC     10      10      20      10
Webteam KSA     10      10      18      10
HB UAE  10      3       12      3
HB KSA  8       4       14      4

May I please request you to kindly share with us a list of how many licenses are being consumed by Webteam as well as HB in both KSA & UAE.

If you don't have a split, can you send me a dump of all active users on FC and FD and I will get someone on our side to do the categorisation.

I am very sure that we have not utilised our licence quotas. If there are some users who we need to deactivate, we can also do that after looking at the data.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Jessie Caparas <[email-masked]>
Sent: 05 December 2022 6:00 PM
To: Deeksha Dadu <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Saurabh Dadu <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: Freshdesk Credential disabling request

Hi @Deeksha Dadu<mailto:[email-masked]>

The requested license for Webteam was also 10 only. 10 for LSM and 10 for Ithraa.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Deeksha Dadu <[email-masked]>
Sent: Monday, December 5, 2022 4:29 PM
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Saurabh Dadu <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Jessie,

The agents below are all for webteam India, not HB.

Regards,

Deeksha

Sent from my iPhone

On 5 Dec 2022, at 17:52, Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:

Hi @Manish Kumar<mailto:[email-masked]>

Please ensure that the licenses we are requesting are within the required count as we have discussed with HB UAE and HB KSA.

@deeksha<mailto:[email-masked]> @Saurabh Dadu<mailto:[email-masked]> please recheck these license requests.

HB UAE has only requested 16 temporary FD license for WW & 8 for FRESHCHAT.

HB KSA on the other hand has requested 8 temporary FD licenses for WWS & 6 for FRESHCHAT.

Please share the actual count of licenses you have for both teams now.

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 4:11 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Freshdesk Credential disabling request

Hi Manish,

Please check and confirm.

Kindly clarify if you want to restore or create a new account..

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 3:08 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mahmoud,

Only, Divyam Jalan - [email-masked]<mailto:[email-masked]> has received the link to activate his account.

Rest below 2 agents (Huma Sayed - [email-masked]<mailto:[email-masked]> and Hamza Nomani - [email-masked]<mailto:[email-masked]>) have not received any link to activate their accounts.

Kindly check and help us further.

Regards,
Manish

________________________________

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 3:34:06 PM
Subject: Freshdesk Credential disabling request

Hi Manish,

Please check and confirm

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 1:50 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Mahmoud,

Below agent are working under LSM UAE group, kindly activate their chat credentials.

Group1 - GCC & EG chat team

Group 2 - whatsapp

Role - Agent

Huma Sayed - [email-masked]<mailto:[email-masked]>

Divyam Jalan - [email-masked]<mailto:[email-masked]>

Hamza Nomani - [email-masked]<mailto:[email-masked]>

Thank for your help.

Regards,

Manish

________________________________

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 2:57:31 PM
Subject: RE: Freshdesk Credential disabling request

Hi Manish,

What the assigned groups and role

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 12:28 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mahmoud,

Thank you for your help.

Please activate the chat credential for [email-masked]<mailto:[email-masked]>

And deactive the credential for [email-masked]<mailto:[email-masked]>, this agent is also not working with us now.

Regards,
Manish

________________________________

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 1:35:26 PM
Subject: RE: Freshdesk Credential disabling request

Done

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 5, 2022 11:19 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Freshdesk Credential disabling request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mahmoud/Jessie,

Please disable the freshdesk/freshchat credentials for -  [email-masked]<mailto:[email-masked]>

Regards,

Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com