Subject: RE: Call back request: +966559020084
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>, Ali Mkhaimer <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Bidipta Dutta <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>
Date: Mon, 5 Dec 2022 18:32:13 +0000

Hi Manish,

For KSA outbound cases always loop @Ali.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Manish Kumar [mailto:[email-masked]]
Sent: Monday, December 5, 2022 3:18 PM
To: Saeed Khawaldeh; Mario Hisham
Cc: escalations dxbteam; Apoorv Joshi; Bidipta Dutta; Nikhil Bishnoi
Subject: Call back request: +966559020084

Hi Team,

Kindly assist us to arrange a call back as per the below request.
Problem Statement: Drop Payment Order Date : 28/09/22
Order ID: NA
Customer Contact : +966559020084

Customer Name: Wafaa Ibrahim
 Assistance Required: Kindly arrange a call back to the customer and ask him to reach out to the bank and raise a dispute

Issue Description: Amount 361.40 has been deducted from his account on 28/09/22 and the order was not placed. Customer has been informed multiple times that the amount was not captured from our end and he should raise a dispute with the Bank.

Thank you for your help.

Regards,
Manish