Subject: RE: Oman - Asyad Express Escalation Matrix
From: Mohammad Shababe Quamar <[email-masked]>
To: Debesh Datta <[email-masked]>, Jessie Caparas <[email-masked]>, Gaurav Khemka <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Rawan Barghouth <[email-masked]>, Ruba Dabbas <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Amal Mohammed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 22 Nov 2022 10:53:49 +0000

Sure @Debesh Datta<mailto:[email-masked]> We will implement the new escalation matrix of Asyad Express Oman.

++ @Saeed Khawaldeh<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]> @Ruba Dabbas<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> Please follow the below escalation matrix of Asyad Express.

Ecom Related Queries POC Details | Asyad Express
Escalation Level
POC
Email ID
Phone Number
Department
Level 1
Hiba
[email-masked]<mailto:[email-masked]>
+968 97730183
Operations
Level 2
Rashid
[email-masked]<mailto:[email-masked]>
+968 95503618
Operations
Level 3
Mahra
[email-masked]<mailto:[email-masked]>
+968 95503748
Operations

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Debesh Datta <[email-masked]>
Sent: Tuesday, November 22, 2022 12:28 PM
To: Mohammad Shababe Quamar <[email-masked]>; Jessie Caparas <[email-masked]>; Gaurav Khemka <[email-masked]>
Cc: Amal Mohammed <[email-masked]>
Subject: Oman - Asyad Express Escalation Matrix
Importance: High

Dear Shababe,

Kindly update the escalation matrix for Asyad Express. They are sending are still sending emails to the old email.

The escalation matrix update was shared earlier as well. PFA.

Thanks & Regards,
Debesh Datta
Assistant Manager - DC
+968 97688513

From: Hiba Haratti <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 22 November 2022 12:24 PM
To: Debesh Datta <[email-masked]<mailto:[email-masked]>>; Rajan Basnet <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Al Balushi <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#5321731] - inbound call-1701409524

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Debesh,

Please note that the center point and escalation team are again sending their emails to Miytha’s email address, which we already informed them that she left the organization.

Please let the team know this will cause delayed responses or lost emails due to insufficient email addresses.

I would greatly appreciate your support on this matter.

Best regards,

[photo]
Hiba Al Harati
Senior International Partnerships Development Specialist
Oman Post & ASYAD Express
Mobile: +968 97730183<mailto:Mobile:%20+968%209779%207000>
Email: [email-masked]<mailto:[email-masked]>
Email: [email-masked]<mailto:[email-masked]>
P. O. Box 5555, Ruwi, 112, Sultanate of Oman
<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fomanpostofficial%2F&data=05%7C01%7CDebesh.Datta%40landmarkgroup.com%7C584d81ca379f4a04f5e008dacc62f360%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638047022620659684%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YGex3yY9W1thdv2po2oV%2FbrnZ7XVWEqIRXkN72Kv%2F3g%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.sidekickopen45.com%2Fs2t%2Fc%2F5%2Ff18dQhb0S7kF8bWqsQW1VW0Y_59hl3kW7_k2841CXdp3VPwTLY2Pyh8NW2dykdq8jFkWQ101%3Fte%3DW3R5hFj26QkHmW4mKDs_41Y89wW3P5VwL1JxwY5W1LC2Z741NRlc3bd32%26si%3D8000000002424557%26pi%3Df706821d-890f-4d6e-be45-0457bd528adf&data=05%7C01%7CDebesh.Datta%40landmarkgroup.com%7C584d81ca379f4a04f5e008dacc62f360%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638047022620659684%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ekdaYapSQom4gyE89cy4HHVB6uFSUxcY5Jl75MJ45Hw%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.sidekickopen45.com%2Fs2t%2Fc%2F5%2Ff18dQhb0S7kF8bWqsQW1VW0Y_59hl3kW7_k2841CXdp3VPwTLY2Pyh8NW2dykdq8jFkWQ101%3Fte%3DW3R5hFj26QkHjW4mCW-d3K8K1pW43T4P33_R5Cwf45SBb-04%26si%3D8000000002424557%26pi%3Df706821d-890f-4d6e-be45-0457bd528adf&data=05%7C01%7CDebesh.Datta%40landmarkgroup.com%7C584d81ca379f4a04f5e008dacc62f360%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638047022620659684%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MnirmW0GYDqg%2FAiOnfVVgpzfooTnVeK%2F7tPEGHsr8fU%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.sidekickopen45.com%2Fs2t%2Fc%2F5%2Ff18dQhb0S7kF8bWqsQW1VW0Y_59hl3kW7_k2841CXdp3VPwTLY2Pyh8NW2dykdq8jFkWQ101%3Fte%3DW3R5hFj26QkHmW4mKDth43XxFkW3C7GlG43T4NSW3QZn4T3K6cg5W2sKFj234x5cQW2YgKmQ3bs8hDW3XLYPs2RQhTrW3M1XSv4hLxX60%26si%3D8000000002424557%26pi%3Df706821d-890f-4d6e-be45-0457bd528adf&data=05%7C01%7CDebesh.Datta%40landmarkgroup.com%7C584d81ca379f4a04f5e008dacc62f360%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638047022620659684%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=TEaB2UupupixD1qNTQeH1bj3N%2FbWhFFAf6se9EfbE14%3D&reserved=0>

From: Rashid Al Balushi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 22, 2022 12:20 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Hiba Haratti <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#5321731] - inbound call-1701409524

Hiba

Kindly assist

Rashid Al Balushi
Sales & Business Development Manager
Mobile : +968  95503618
________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 22, 2022 12:18 PM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Rashid Al Balushi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5321731] - inbound call-1701409524

External e-mail, please be cautious when opening attachments or clicking links.

Dear Team,

As per tracking ID (LMK0010036657  ) the order has not been delivered.

Kindly contact the customer on the following phone number up date(+96897278885 ) to arrange an urgent delivery.

Order number:1701409524

Best Regards,
On Tue, 22 Nov at 12:15 PM , Shaymaaalfazari86 <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

As per tracking ID (LMK0010036657  ) the order has not been delivered.

Kindly contact the customer on the following phone number up date(+96897278885 ) to arrange an urgent delivery.

Order number:1701409524

Best Regards,

5321731:1125156

________________________________________
This message is intended for the addressee only and may contain confidential or privileged information. The communication is the property of ASYAD Group S.A.O.C. and its affiliates and may contain copyright material or intellectual property of ASYAD Group S.A.O.C. and/or any of its related entities or of third parties. If you are not the intended recipient of the communication or have received the communication in error, please notify the sender or ASYAD Group S.A.O.C. immediately, return the communication (in entirety) and delete the communication (in entirety and copies included) from your records and systems. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful.

________________________________________
This message is intended for the addressee only and may contain confidential or privileged information. The communication is the property of ASYAD Group S.A.O.C. and its affiliates and may contain copyright material or intellectual property of ASYAD Group S.A.O.C. and/or any of its related entities or of third parties. If you are not the intended recipient of the communication or have received the communication in error, please notify the sender or ASYAD Group S.A.O.C. immediately, return the communication (in entirety) and delete the communication (in entirety and copies included) from your records and systems. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful.

________________________________________
This message is intended for the addressee only and may contain confidential or privileged information. The communication is the property of ASYAD Group S.A.O.C. and its affiliates and may contain copyright material or intellectual property of ASYAD Group S.A.O.C. and/or any of its related entities or of third parties. If you are not the intended recipient of the communication or have received the communication in error, please notify the sender or ASYAD Group S.A.O.C. immediately, return the communication (in entirety) and delete the communication (in entirety and copies included) from your records and systems. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com