Subject: FW: Oman - Asyad Express Escalation Matrix Update
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 22 Nov 2022 08:30:04 +0000

Hi @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Nikhil Bishnoi<mailto:[email-masked]>

PFB the updated matrix for Asyad Express.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Debesh Datta <[email-masked]>
Sent: Wednesday, August 10, 2022 12:28 PM
To: Mohammad Shababe Quamar <[email-masked]>; Gaurav Khemka <[email-masked]>
Cc: Amal Mohammed <[email-masked]>
Subject: Oman - Asyad Express Escalation Matrix Update

Dear Team,

Kindly remove Miytha and replace with Hiba.

PFB revised matrix for Asyad Express.
Ecom Related Queries POC Details | Asyad Express
Escalation Level
POC
Email ID
Phone Number
Department
Level 1
Hiba
[email-masked]<mailto:[email-masked]>
+968 97730183
Operations
Level 2
Rashid
[email-masked]<mailto:[email-masked]>
+968 95503618
Operations
Level 3
Mahra
[email-masked]<mailto:[email-masked]>
+968 95503748
Operations

Thanks & Regards,
Debesh Datta
Assistant Manager - DC
+968 97688513

From: Rashid Al Balushi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 10 August 2022 12:12 PM
To: Debesh Datta <[email-masked]<mailto:[email-masked]>>
Cc: Hiba Haratti <[email-masked]<mailto:[email-masked]>>; Yogesh Wakchaure <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4713421] - inbound call 1679982494

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Debesh ,

Can you ask your customer service team to send to Hiba as Miytha no more with our organization.

Rashid Al Balushi
Sales & Business Development Manager
Mobile : +968  95503618
________________________________
From: Hiba Haratti <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 10, 2022 12:37:56 PM
To: Rashid Al Balushi <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4713421] - inbound call 1679982494

Dear Team,

Please make sure to add my email in all your escalation emails and please remove Miytha’s email as she is no longer with us.

Note: We will do the needful regarding the shipment.

Best regards,

[photo]

Hiba Al Harati

Sr. International Partnerships Development Specialist
Oman Post & ASYAD Express

Mobile: +968 97730183<mailto:Mobile:%20+968%209779%207000>

Email: [email-masked]<mailto:[email-masked]>

Email: [email-masked]<mailto:[email-masked]>

P. O. Box 5555, Ruwi, 112, Sultanate of Oman

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fomanpostofficial%2F&data=05%7C01%7CDebesh.Datta%40landmarkgroup.com%7C9f0a9a840bc34c49578308da7aa801b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637957159251064369%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=matY6e1d9384XqtY2dW302RQM1q7GOMZRnMreIKRYl0%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.sidekickopen45.com%2Fs2t%2Fc%2F5%2Ff18dQhb0S7kF8bWqsQW1VW0Y_59hl3kW7_k2841CXdp3VPwTLY2Pyh8NW2dykdq8jFkWQ101%3Fte%3DW3R5hFj26QkHmW4mKDs_41Y89wW3P5VwL1JxwY5W1LC2Z741NRlc3bd32%26si%3D8000000002424557%26pi%3Df706821d-890f-4d6e-be45-0457bd528adf&data=05%7C01%7CDebesh.Datta%40landmarkgroup.com%7C9f0a9a840bc34c49578308da7aa801b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637957159251064369%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=unyNnu%2FCR85NvmJmdaxsNdwY1pHEzJRcs5W1FbckIl4%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.sidekickopen45.com%2Fs2t%2Fc%2F5%2Ff18dQhb0S7kF8bWqsQW1VW0Y_59hl3kW7_k2841CXdp3VPwTLY2Pyh8NW2dykdq8jFkWQ101%3Fte%3DW3R5hFj26QkHjW4mCW-d3K8K1pW43T4P33_R5Cwf45SBb-04%26si%3D8000000002424557%26pi%3Df706821d-890f-4d6e-be45-0457bd528adf&data=05%7C01%7CDebesh.Datta%40landmarkgroup.com%7C9f0a9a840bc34c49578308da7aa801b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637957159251064369%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2Fy8%2Fl3SKqVhuFnxXEQ%2FOT%2B4q9o45uS4BO2EbZAbOEKc%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.sidekickopen45.com%2Fs2t%2Fc%2F5%2Ff18dQhb0S7kF8bWqsQW1VW0Y_59hl3kW7_k2841CXdp3VPwTLY2Pyh8NW2dykdq8jFkWQ101%3Fte%3DW3R5hFj26QkHmW4mKDth43XxFkW3C7GlG43T4NSW3QZn4T3K6cg5W2sKFj234x5cQW2YgKmQ3bs8hDW3XLYPs2RQhTrW3M1XSv4hLxX60%26si%3D8000000002424557%26pi%3Df706821d-890f-4d6e-be45-0457bd528adf&data=05%7C01%7CDebesh.Datta%40landmarkgroup.com%7C9f0a9a840bc34c49578308da7aa801b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637957159251064369%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=b2COoG0taq5p9iD%2BNUCrbRym8aoX8sbV%2FO6DGP1zOxg%3D&reserved=0>

From: Rashid Al Balushi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 10, 2022 12:04 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Hiba Haratti <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: [#4713421] - inbound call 1679982494

Hiba

FYA

Rashid Al Balushi

Sales & Business Development Manager

Mobile : +968  95503618

________________________________

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 10, 2022 12:33:21 PM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Cc: Rashid Al Balushi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4713421] - inbound call 1679982494

External e-mail, please be cautious when opening attachments or clicking links.

Please take a look at ticket #4713421<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4713421&data=05%7C01%7CDebesh.Datta%40landmarkgroup.com%7C9f0a9a840bc34c49578308da7aa801b2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637957159251064369%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=1dAx0nfkougd1Vhe5sPuFpmNM8IKdBOpNpBSK83oih0%3D&reserved=0> raised by Lizettepascul ([email-masked]<mailto:[email-masked]>).

Dear Team,

As per tracking ID ( LMK0010025297 ) the order has not been delivered.

Kindly contact the customer on the following phone number ( +96894472966 ) to arrange an urgent delivery.

kindly note the phone number is updated.

Order number: 1679982494

Best Regards,

Haifa'a Al-rouh

On Wed, 10 Aug at 12:00 PM , Lizettepascul <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

As per tracking ID ( LMK0010025297 ) the order has not been delivered.

Kindly contact the customer on the following phone number ( +96894472966 ) to arrange an urgent delivery.

kindly note the phone number is updated.

Order number: 1679982494

Best Regards,

Haifa'a Al-rouh

4713421:1125156

________________________________________
This message is intended for the addressee only and may contain confidential or privileged information. The communication is the property of ASYAD Group S.A.O.C. and its affiliates and may contain copyright material or intellectual property of ASYAD Group S.A.O.C. and/or any of its related entities or of third parties. If you are not the intended recipient of the communication or have received the communication in error, please notify the sender or ASYAD Group S.A.O.C. immediately, return the communication (in entirety) and delete the communication (in entirety and copies included) from your records and systems. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful.

________________________________________
This message is intended for the addressee only and may contain confidential or privileged information. The communication is the property of ASYAD Group S.A.O.C. and its affiliates and may contain copyright material or intellectual property of ASYAD Group S.A.O.C. and/or any of its related entities or of third parties. If you are not the intended recipient of the communication or have received the communication in error, please notify the sender or ASYAD Group S.A.O.C. immediately, return the communication (in entirety) and delete the communication (in entirety and copies included) from your records and systems. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful.

________________________________________
This message is intended for the addressee only and may contain confidential or privileged information. The communication is the property of ASYAD Group S.A.O.C. and its affiliates and may contain copyright material or intellectual property of ASYAD Group S.A.O.C. and/or any of its related entities or of third parties. If you are not the intended recipient of the communication or have received the communication in error, please notify the sender or ASYAD Group S.A.O.C. immediately, return the communication (in entirety) and delete the communication (in entirety and copies included) from your records and systems. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful.

________________________________________
This message is intended for the addressee only and may contain confidential or privileged information. The communication is the property of ASYAD Group S.A.O.C. and its affiliates and may contain copyright material or intellectual property of ASYAD Group S.A.O.C. and/or any of its related entities or of third parties. If you are not the intended recipient of the communication or have received the communication in error, please notify the sender or ASYAD Group S.A.O.C. immediately, return the communication (in entirety) and delete the communication (in entirety and copies included) from your records and systems. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com