Subject: Fwd: Benefit transfer: Order id : 7390713649
From: Nikhil Bishnoi <[email-masked]>
To: Sayed Humera <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>
Date: Sun, 20 Nov 2022 07:43:40 -0700 (MST)

Hi Humera, 

This one is already done as per below confirmation. 

Regards, 
Nikhil. 

From: "Zeeshan Mohammad, TCS" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elbadri" <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, 7 November, 2022 12:39:05 
Subject: Re: Benefit transfer: Order id : 7390713649 

Hi Mohmed, 

This one already sent credimax team and they processed the refund as well. 

Thanks & Regards, 
Zeeshan 

From: Mohmed Ghadiyali <[email-masked]> 
Sent: Monday, November 7, 2022 10:29 AM 
To: Zeeshan Mohammad(TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Elbadri <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: RE: Benefit transfer: Order id : 7390713649 

Hi [ mailto:[email-masked] | 
@Zeeshan Mohammad(TCS) ] 

Please check this 

Regards, 

Mohmed Ghadiyali 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, November 6, 2022 4:46 PM 
To: Mohmed Ghadiyali <[email-masked]> 
Cc: Zeeshan Mohammad(TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Elbadri <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Benefit transfer: Order id : 7390713649 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Mohamed, 

Please advise us an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Elbadri" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Abdullah, Bahashwan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 3, 2022 10:24:02 AM 
Subject: Re: Benefit transfer: Order id : 7390713649 

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 

Nikhil. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Elbadri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 31 October, 2022 15:15:21 
Subject: Benefit transfer: Order id : 7390713649 

Hi Team, 

Please assist us in the below benefit transfer. 

Order id : 7390713649 

Refund amount: BHD12.70 

The customer paid with BENEFIT but the refund is done to his credit wallet, and the customer is asking to process the refund to his card (), so we have raised it to Jira team under this link ( [ https://landmark.atlassian.net/browse/REL-161620 | https://landmark.atlassian.net/browse/REL-161620 ] ) and they informed us that the amount has been removed, so please check and do the needful. 

Thanks for your help! 

Regards, 
Manish 

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Subject: Re: [#5070527] - inbound call-7390713649
From: "Zeeshan Mohammad(TCS)" <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Muhsin Thai Valappil <[email-masked]>, Akshay Berry <[email-masked]>, Centrepoint <[email-masked]>
Date: Wed, 2 Nov 2022 10:40:04 +0000

Dear Mohmed,

Please find below benefit pay details and screenshot Attached.

Please help to process

Refund Amount BHD-12.7

Received Time                                   Terminal ID             Brand ID        Authorization Code                      Action                          Currency Code                   Trans. Amount                    Result Code                            Host Response                    Mer. TrackID                            TranId                          Ref. Id                        ECI     IP Address                      UDF1                    UDF2
10/17/2022 18:15        '677950 'BENEFIT        '805921 1 - Purchase    '048    '12.7   'CAPTURED       '00     '7390713649     '202229090137231        '229050145068   '7      '193.188.105.116        '3a8dbac6-4508-46ee-9bba-6783a61faa49   'BENEFIT

Thanks & Regards
Zeeshan.

________________________________
From: Akshay Berry <[email-masked]>
Sent: Wednesday, November 2, 2022 1:36 PM
To: Centrepoint <[email-masked]>; Muhsin Thai Valappil <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked] <[email-masked]>
Subject: RE: [#5070527] - inbound call-7390713649

Hi @Zeeshan<mailto:[email-masked]>,

Proceed with refund. MC already deactivated.

Regards,

[Logo  Description automatically generated]

Akshay Berry

Vendor Support & Escalations Specialist

T: +971 4 5172125

Landmark Group HQ, Marina, Dubai, UAE

From: Centrepoint <[email-masked]>
Sent: Monday, October 31, 2022 10:32 PM
To: Muhsin Thai Valappil <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: Fwd: [#5070527] - inbound call-7390713649

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

Kindly note we need your support to transfer the amount to Benefit as the voucher was deactivated.

Order: 7390713649

Amount: BHD12.70

Please check and do the needful.

Thank you in advance.

[Image removed by sender.]Best Regards,

mohammad almawaly

Thank You,
Centrepoint Support Team

On Sun, 30 Oct at 3:42 PM , Centrepoint <[email-masked]> wrote:

Dear team,

Kindly note we need your support to transfer the amount to Benefit as the voucher was deactivated.

Order: 7390713649

Amount: BHD12.70

Please check and do the needful.

Thank you in advance.

​

​

​

[Image removed by sender.]Best Regards,
mohammad almawaly

Thank You,
Centrepoint Support Team

On Sun, 30 Oct at 9:47 AM , Hanan1992y <[email-masked]> wrote:

Dear team

The customer creates an order and its statue (NDR), SHE PAY BY BENEFIT so the refund return to her credit on CP account,

but she wants the refund return to benefit.

please follow

best regards,

moyasser albtoosh

5070527:1125156