Subject: RE: order No : 9593390817
From: Faraz Lohani <[email-masked]>
To: Ankkur Gupta <[email-masked]>, Jessie Caparas <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>, Ajith Manickyam <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Nisha Balakrishna <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Praveen Jawadi <[email-masked]>, bsu mar <[email-masked]>
Date: Tue, 15 Nov 2022 07:35:12 +0000

Hi @Nisha Balakrishna<mailto:[email-masked]>,

Please issue a voucher as per the details below :

Amount : 60 AED
TH : 65 AED
Validity : 1 month
Concept : Babyshop

@Manish Kumar<mailto:[email-masked]> @Nikhil Bishnoi<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Please share the voucher details to the customer once issued.

Thankyou,
Faraz Lohani
Escalations & Vendor Management
Landmark Digital

From: Ankkur Gupta <[email-masked]>
Sent: Monday, November 14, 2022 6:02 PM
To: Faraz Lohani <[email-masked]>; Jessie Caparas <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Ajith Manickyam <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Praveen Jawadi <[email-masked]>; bsu mar <[email-masked]>
Subject: RE: order No : 9593390817

Hi @Faraz Lohani<mailto:[email-masked]>,

As a solution, please issue voucher of AED 60 to customer.

Regards,
Ankur

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 November 2022 5:55 PM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Ajith Manickyam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; bsu mar <[email-masked]<mailto:[email-masked]>>
Subject: RE: order No : 9593390817

Hi @Ankkur Gupta<mailto:[email-masked]>,

The price as per the website now is same as the customer had paid already, so there wont be any difference if the customer returns and gets the refund.
Customer is asking for the refund as he has paid extra amount of 60 AED when he checked out from the cart as the offer was finished by then.

Please assist for further action.

From: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 14, 2022 5:37 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Ajith Manickyam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; bsu mar <[email-masked]<mailto:[email-masked]>>
Subject: RE: order No : 9593390817

Hi @Faraz Lohani<mailto:[email-masked]>,

There was new offer on this item. If the item is still sealed or is in original condition, then we can take return & process refund.
Please ask customer to order again with new price.

Regards,
Ankur

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 November 2022 1:03 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Ajith Manickyam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Cc: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; bsu mar <[email-masked]<mailto:[email-masked]>>
Subject: RE: order No : 9593390817

Hi @Ankkur Gupta<mailto:[email-masked]>,

Please approve with the below scenario in which the customer paid 134 AED for the item as below and as per her checkout card the item price was 76 AED.
We explained the customer that the new updated price might now have flown from the website to the cart and by the time the checkout was done the new price was deducted. Now the customer is asking for the refund for a difference of 60 AED.

Item : 162384895 - Tommee Tippee - Tommee Tippee Closer to Nature 3+3 Feeding Bottle Set - 260 ml
Units: Piece - piecesEAN: 6292169605057

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 14, 2022 10:32 AM
To: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Ajith Manickyam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; bsu mar <[email-masked]<mailto:[email-masked]>>
Subject: RE: order No : 9593390817
Importance: High

Hi @Jainul Ameer Mohammed Hussain<mailto:[email-masked]>

Apologies for missing this out.

@Faraz Lohani<mailto:[email-masked]> @Akshay Berry<mailto:[email-masked]>

Please call this customer immediately and explain about the charges made for this order.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 11, 2022 4:04 PM
To: Ajith Manickyam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; bsu mar <[email-masked]<mailto:[email-masked]>>
Subject: RE: order No : 9593390817

Hi @Faraz Lohani<mailto:[email-masked]> @Akshay Berry<mailto:[email-masked]> @Jessie Caparas<mailto:[email-masked]>

Need your intervention on this please…

Best Regards!
Jainul Hussain

From: Ajith Manickyam <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 11, 2022 12:13 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; bsu mar <[email-masked]<mailto:[email-masked]>>
Subject: Re: order No : 9593390817

Dear Jainul,

   Customer still waiting to get the call and action.

Customer details

Rashed Al Ketbi
0503202288

Get Outlook for Android<https://aka.ms/AAb9ysg>

________________________________
From: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 7, 2022, 11:38 PM
To: Ajith Manickyam <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; bsu mar <[email-masked]<mailto:[email-masked]>>
Subject: RE: order No : 9593390817

Hi @Escalations Dxbteam<mailto:[email-masked]>

Kindly request you to check on the following customer complaint and do the needful…

Best Regards!
Jainul Hussain

From: Ajith Manickyam <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 5, 2022 10:28 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; bsu mar <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: order No : 9593390817

Dear Jainul,

   Kindly find the customer complaint on online transaction, as per customer Centrepoint online has charged him extra.

Regards

Ajith

Get Outlook for Android<https://aka.ms/AAb9ysg>

________________________________
From: Rashed Al-Ketbi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 5, 2022, 10:12 PM
To: Babyshopstores Support <[email-masked]<mailto:[email-masked]>>
Cc: Ajith Manickyam <[email-masked]<mailto:[email-masked]>>
Subject: order No : 9593390817

You don't often get email from [email-masked]<mailto:[email-masked]>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Babyshop team,
Attn: Mr Ajith
Manager,Babyshop,Abudhabi

Hope you are doing goood.As per our conversation in the store.I need to solve the issue which i faced when purchasing through the online shop of centerpoint.
As per my order No : 9593390817 for the 5 items which i purchased, It should get charged for an amount of 116.25 AED as per your cart.

Instead of the above specified amount your system charged me 170 AED from my credit card after my completing my purchase.Kindly refer to the attached screeshots for the referance.
Please investigate the issue and get me my wrongly charged amount back to my card.

Awaiting your reply.

Thank you
Rashed Al Ketbi
0503202288

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