Subject: RE: [#5232428] - Conversation with السلام عليكم
From: Mohammad Shababe Quamar <[email-masked]>
To: Nusaybah Alzuman <[email-masked]>, Faraz Lohani <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>, Vickum Dissanayake <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 15 Nov 2022 05:19:49 +0000

Thanks @Nusaybah Alzuman<mailto:[email-masked]> for highlighting such type of escalation.

+++ @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> Why there are two different statements on one order complaint? Please guide your team validate the complaint before escalating to any department.

FYI, find the attached trail mail.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Nusaybah Alzuman <[email-masked]>
Sent: Monday, November 14, 2022 6:42 PM
To: Mohammad Shababe Quamar <[email-masked]>; Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>; Vickum Dissanayake <[email-masked]>
Subject: RE: [#5232428] - Conversation with السلام عليكم

Hi @Mohammad Shababe Quamar<mailto:[email-masked]> @Akshay Berry<mailto:[email-masked]> @Faraz Lohani<mailto:[email-masked]>

Please find the two attached emails.
FYI & A.

Thanks
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 12, 2022 3:11 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5232428] - Conversation with السلام عليكم

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,
Reminder:

Problem Statement: Need POC
Order Date:  Oct 29, 2022
Order ID:  6177775234
Store Code: Lifestyle21081

Assistance Required: Need Urgent POC
Issue Description: The customer has contacted us informing us that he has not received the order, Kindly check and share with us the POC and customer ID.

Regards,
Centrepoint Support Team
On Wed, 9 Nov at 5:11 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #5232428<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5232428>

Hi Team,

Problem Statement: Need POC
Order Date:  Oct 29, 2022
Order ID:  6177775234
Store Code: Lifestyle21081

Assistance Required: Need Urgent POC
Issue Description: The customer has contacted us informing us that he has not received the order, Kindly check and share with us the POC and customer ID.
Thank You,
Centrepoint Support Team
On Wed, 9 Nov at 10:05 AM , Khadijah aljishi <[email-masked]<mailto:[email-masked]>> wrote:
السلام عليكم
[Image removed by sender.]
Bot: Hi, welcome to Centrepoint Stores 👋مرحبًا بك في متاجر سنتربوينت
Bot: Hi السلام عليكم, what do you need help with?
Customer: 🔁 Returns Process
Bot:
Want to return something?
No problem. 🤗 You can do it in 3 easy ways:

1. Request a return online. Simply go to order history in My Account.

2. Drop into one of our nearest stores and hand over your return.

3. Or call us on 800-1111027 and our team will arrange a return pickup.

For more details, check out Returns Process <https://helpsa.centrepointstores.com/en/support/home> under Help Centre<https://helpsa.centrepointstores.com/en/support/solutions/folders/44001185915>.

Bot: Before you go, would you like to rate our Customer Service
[Customer Feedback: Neither Satisfied or Dissatisfied]
Bot: Would you like to still talk to one of our agent?
Customer: Yes
Bot: Please wait, our agent will be with you shortly. Thanks
Agent: السلام عليكم عميلنا العزيز،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟
Customer: IMAGE<https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/feefcfe89eb8c91445d164864393548169d0a2a0/8860ac6b4bd5ed152c1d9e700111483bc267c9dc/80ebfc46994d0ca5fa185b624d0b6cb9b7d7ad95>
Customer: طلبيتي جتني مكسوره
Agent: هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه
Agent: هل ما زلت معنا ؟
Customer: نعم
Agent: هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه
Customer: 6177775234
Agent:  نعتذر لك عن الازعاج الذي تسببنا به
Agent: الطلب 6177775234 ليس هو الموجود بالصورة
Agent: يرجى التحقق من رقم الطلب
Agent: هل ما زلت معنا ؟
Customer: 6178476293
Customer: IMAGE<https://fbots-attachment-messages.s3.amazonaws.com/a110acf05e98a444a5a6acb3f166c91bb4c19579/0b7cedd104f74578477aeaadddb924d07a1e040f/feefcfe89eb8c91445d164864393548169d0a2a0/8860ac6b4bd5ed152c1d9e700111483bc267c9dc/1da79c441a95cc6fdad4d145b9ec22bd2b2310d3>
Agent: نرجو منك التواصل مع هوم سنتر عن طريق الايميل :[email-masked]
Agent: نرجو منك التواصل مع هوم سنتر عن طريق الايميل :[email-masked]
Agent: كان من دواعي سروري مساعدتكم.
Bot: Before you go, would you like to rate our Customer Service
[Customer Feedback: Neither Satisfied or Dissatisfied]
Bot: Would you like to still talk to one of our agent?
Customer: Yes
09:51 AM, 09th Nov
Reenad
[Image removed by sender.]
السلام عليكم عميلنا العزيز،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك ريناد. كيف يمكنني مساعدتك ؟
09:52 AM, 09th Nov
Reenad
[Image removed by sender.]
هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه
09:52 AM, 09th Nov
السلام عليكم
[Image removed by sender.]
السلام عليكم عندي طلب رقم 6177775234مفروض استلمه نن المحل لكن جات رساله ان في احد استام الطلب ومو انا الي استلمته وارسلت ايميل وخبرتهم بالمشكله لكن ماجني رد
09:52 AM, 09th Nov
Reenad
[Image removed by sender.]
دقيقة من فضلك ليتم التحقق
إبقى معنا
09:54 AM, 09th Nov
Reenad
[Image removed by sender.]
تم ابلاغنا سابقًا من قبلكم برغبتكم بتحديث الطلب وانه تم استلام الطلب رقم 6177775234 من قبلك
09:56 AM, 09th Nov
Reenad
[Image removed by sender.]
هل ما زلت معنا ؟
09:59 AM, 09th Nov
Reenad
[Image removed by sender.]
عميلنا العزيز هل ما زلت معنا ؟
10:01 AM, 09th Nov
Reenad
[Image removed by sender.]
بسبب عدم الرد سيتم إغلاق المحادثة، نرجو من حضرتكم عدم التردد في التواصل عند وجود اي استفسار
10:04 AM, 09th Nov
View conversation in Freshchat<https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/673065382218129>

5232428:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#5093248] - update order status
From: Qazi Mohammed <[email-masked]>
To: Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nusaybah Alzuman <[email-masked]>, Centrepoint Qatif <[email-masked]>
Date: Thu, 3 Nov 2022 16:58:58 +0000

As per customer request, Order status updated as picked up complete.

From: Centrepoint <[email-masked]>
Sent: Thursday, November 3, 2022 6:45 PM
To: Centrepoint Qatif <[email-masked]>; Qazi Mohammed <[email-masked]>; Nusaybah Alzuman <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#5093248] - update order status

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

With reference to the order number:  6177775234

Store code: CP21081

Kindly assist to update the order status to pickup completed. The customer has confirmed picking up this order successfully.

Thank you for your help!

Regards,

5093248:1125156