Subject: Re: Freshdesk and Freshchat User Creation Request
From: Deeksha Dadu <[email-masked]>
To: Jessie Caparas <[email-masked]>, mustehsan.siddiqui <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 11 Nov 2022 07:12:59 +0000

Noted, thank you very much

Regards,
Deeksha
________________________________
From: Jessie Caparas <[email-masked]>
Sent: Friday, November 11, 2022 12:21 PM
To: Deeksha Dadu <[email-masked]>; mustehsan.siddiqui <[email-masked]>; Apoorv Joshi <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Freshdesk and Freshchat User Creation Request

Hi @'Deeksha Dadu'<mailto:[email-masked]>

Good day.

Freshchat occasional licenses are now available.

As discussed create only 10 for LSM & 10 for ITHRAA.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Jessie Caparas
Sent: Thursday, November 10, 2022 1:37 PM
To: 'Deeksha Dadu' <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Apoorv Joshi <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Freshdesk and Freshchat User Creation Request
Importance: High

Hi @Deeksha Dadu<mailto:[email-masked]>

FRESHDESK licenses are now added.

As agreed, 10 occasional for LSM & 10 for ITHRAA.

HB UAE requested for 16 occasional licenses of FD.

FC licenses are pending.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 10, 2022 10:10 AM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk and Freshchat User Creation Request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Thank you very much. I was just concerned because I see the flow going up on tickets already and I do not want the backlog to snowball.

Thank you again

Regards,

Deeksha

________________________________

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 10, 2022 11:36 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk and Freshchat User Creation Request

Hi Deeksha,

There's unfortunately a bit of delay from Freshworks, team is pushing them.

Will get it by today for sure.

Thanks,

Mustehsan

Get Outlook for Android<https://aka.ms/AAb9ysg>

________________________________

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 10, 2022 9:46:49 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk and Freshchat User Creation Request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Jessie,

Hope you are doing well.

Could you please update on the IDs?

Thanks

Regards,

Deeksha

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 7, 2022 1:23 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: Freshdesk and Freshchat User Creation Request

Hi @Deeksha Dadu<mailto:[email-masked]>

Good day.

We are in the process of requesting the temp licenses today.

We will update you once Freshworks comes back to us with the licenses available.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&data=05%7C01%7CMustehsan.Siddiqui%40landmarkgroup.com%7C433ba6f04c8d49335bc708dac2def911%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638036560166384681%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oGSszHeRu7%2BQpIOnwoPTcs3MmWd6PTbAOtCIhjAEZDo%3D&reserved=0>

From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 7, 2022 11:35 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk and Freshchat User Creation Request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mahmoud/Jessie,

Hope you are doing well.

Could you please give an update about the IDs? The temp agents below finished training long back and have been waiting to go live.

Kindly update.

Thank you

Regards,

Deeksha

________________________________

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 2, 2022 3:41 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; mustehsan.siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Freshdesk and Freshchat User Creation Request

Hi Mahmoud,

Can you please advise if the below users can be created from your end now.

Thank you for your help.

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 28, 2022 10:58:20 AM
Subject: Re: Freshdesk and Freshchat User Creation Request

Hi Mahmoud,

By when do you think we will be getting more licenses to create these users.

Thank you for your help.

Regards,

Apoorv

________________________________

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 27, 2022 6:55:53 PM
Subject: RE: Freshdesk and Freshchat User Creation Request

Hi Apoorv,

Unfortunately, we still don’t have sufficient availability for FD nor FC new users.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 27, 2022 3:42 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Freshdesk and Freshchat User Creation Request

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mahmoud/Jessie,

Please create freshdesk/freshchat credentials for the below users - webteam india:

[email-masked]<mailto:[email-masked]>

[email-masked]<mailto:[email-masked]>

[email-masked]<mailto:[email-masked]>

[email-masked]<mailto:[email-masked]>

[email-masked]<mailto:[email-masked]>

[email-masked]<mailto:[email-masked]>

[email-masked]<mailto:[email-masked]>

Thank you for your help.

Regards,

Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com