Subject: Reply in Group: Livesalesman Team
From: Nikhil Bishnoi via Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Tue, 8 Nov 2022 06:33:26 +0000 (UTC)

Hey Manish Kumar ,

Nikhil Bishnoi has replied to your message in this group.

Livesalesman Team

N

Manish Kumar

On this ticket the approval was received to replace however customer contacted again under case # 5212156 and denied for replacement and asking to arrange return and refund hence we need to confirm if return and refund can be arranged.

Hi @jessie.caparas Please advise for further course of action here. We have already informed to the customer that return and refund is not possible, we can only replace the item. But he is not agreeing for the replacement.

Nikhil Bishnoi

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