Subject: Double deduction - Order ID 9588251755
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>
Date: Thu, 3 Nov 2022 01:29:21 -0700 (MST)

Hi Team, 

With regards to the order id 9588251755, the customer is complaining that the amount has been deducted twice from his account. 

The customer has shared the Authorization Codes with us. 

Customer Name: Cristine Ramos 
Email ID: [email-masked] 
Authorization Code: 358609 & 643422 
Amount: AED 14.35 
Date: Sep 28, 2022 

Please find attached the notification that the customer is sharing with. Please assist us in investigation and refund. 

Thank you for your help. 

Regards, 
Nikhil.