Subject: Re: Refund for On Validation order - 1687653177
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Ansari Mustak <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 31 Oct 2022 04:41:29 -0700 (MST)

Dear Malik, 

Kindly assist us on the below request in order to get an update, the cx is following up for the same. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Ansari Mustak" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elbadri" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Thursday, October 27, 2022 5:47:10 PM 
Subject: Re: Refund for On Validation order - 1687653177 

Hi Team, 

Please assist us with this. 

Problem statement: Refund Follow Up 

Order id: 1687653177 
Order date: Sep 25, 2022 
Order status: ON_VALIDATION_CANCELLED 
Payment method: OMANNET 
Total amount: OMR7.89 

Issue description: The order was cancelled ON VALIDATION, but the customer is complaining that the amount has been deducted, so please check and advise. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Ansari Mustak" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, October 21, 2022 7:39:57 PM 
Subject: Re: Refund for On Validation order - 1687653177 

Dear Malik, 

Please assist us on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Ansari Mustak" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, October 14, 2022 2:48:42 PM 
Subject: Re: Refund for On Validation order - 1687653177 

Dear Team, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Ansari Mustak" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Elbadri" <[email-masked]> 
Sent: Sunday, October 2, 2022 4:58:14 PM 
Subject: Re: Refund for On Validation order - 1687653177 

Hi Ansari, 

Kindly assist us to get an update for the below concern. Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Ansari Mustak" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, 26 September, 2022 13:44:34 
Subject: Refund for On Validation order - 1687653177 

Hi Team, 

Please assist us with this. 

Problem statement: Refund Follow Up 

Order id: 1687653177 
Order date: Sep 25, 2022 
Order status: ON_VALIDATION_CANCELLED 
Payment method: OMANNET 
Total amount: OMR7.89 

Issue description: The order was cancelled ON VALIDATION, but the customer is complaining that the amount has been deducted, so please check and advise. 

Regards, 
Nikhil.