Subject: Re: UAE credit note want to use in KSA
From: Nikhil Bishnoi <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Sayed Humera <[email-masked]>, Elbadri <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 27 Oct 2022 00:41:33 -0700 (MST)

Dear Team, 

Kindly arrange a call back request for the below, as per the update received on child ticket the customer can only use the credit note in UAE branches nothing can be done here and we have already infrom the same to the cx however the customer keeps coming again and again. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Saeed Khawaldeh" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Sayed Humera" <[email-masked]>, "Elbadri" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, 22 October, 2022 17:17:16 
Subject: Re: UAE credit note want to use in KSA 

Hi Team, 

Kindly assist us to get an update. Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Saeed Khawaldeh" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Sayed Humera" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Elbadri" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Saturday, 15 October, 2022 18:06:19 
Subject: Re: UAE credit note want to use in KSA 

Dear Team, 

Kindly arrange a call back request for the below, as per the update received on child ticket the customer can only use the credit note in UAE branches nothing can be done here and we have already infrom the same to the cx however the customer keeps coming again and again. 

Thank you for your help. 

Regards, 
Manish 

From: "Sayed Humera" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 14, 2022 4:02:15 PM 
Subject: UAE credit note want to use in KSA 

Hi Team, 

Customer is complaining that they visited Deira city centre and Burjuman city centre dubai but the store staff gave customer incorrect information that they can use their store credit note at any store and anywhere. Customer is now in KSA and is trying to use his credit note but is unable to. Customer is now requesting to transfer that money to his credit card. 

Kindly look into the attached complaint and assist to resolve this with customer, escalating this to KSA spoc because customer is now in KSA. 

Customer details are as follows: 
Name: Yaman Midani 
Contact Number - Customer does not have local KSA number: 
Canadian: +1 (647) 848-3461 
British: +44 (0) 7467-311690 

Kindly note that we have received a reply from the concerned team that the manager has been on duty for 10 years and explained that the customer can only use the credit note in UAE branches but the customer misunderstood. 

As per the response from the customer can only use the credit note in UAE branches nothing can be done here, apologize to customer and close the case. 

Kindly look into this and advise further on priority. Thank you for your help! 

Regards 
Huma