Subject: RE: Double Deduction - 9588203585
From: Malik Ismail <[email-masked]>
To: Reshmaa KJ <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Sankar Thulasimani <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 27 Oct 2022 05:52:40 +0000

Hi @Reshmaa KJ<mailto:[email-masked]>,

The 2nd order ID 9588203565 also amount deducted but removed on Hybris.

Please process refund

Regards,
Malik Ismail
From: Reshmaa KJ <[email-masked]>
Sent: Thursday, October 27, 2022 9:42 AM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Mohd. Elbadri <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Sankar Thulasimani <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Double Deduction - 9588203585

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi @Malik Ismail<mailto:[email-masked]>,

This order 9588203585 is present in hybris and we could see that amount of AED 267 is deducted only once from payfort and hybris. PFA screenshot for reference.

Regards,
Reshmaa.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 October 2022 at 5:21 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>, Reshmaa KJ <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>, Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>, Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double Deduction - 9588203585
Hi @Reshmaa KJ<mailto:[email-masked]>,

Please process refund for Order ID 9588203565. Removed on Hybris.

Regards,
Malik

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 25, 2022 1:49 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double Deduction - 9588203585

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Please assist here in getting the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 22, 2022 4:39:06 PM
Subject: Re: Double Deduction - 9588203585

Hi Malik,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 17 October, 2022 15:19:25
Subject: Re: Double Deduction - 9588203585

Dear Malik,

Kindly assist us in closing the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 5, 2022 2:54:37 PM
Subject: Fwd: Double Deduction - 9588203585

Hi Team,

Kindly assist with the double deduction issue. The customer has shared the refund confirmation with us.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 October, 2022 11:15:52
Subject: Double Deduction

Hi Team,

With reference to the ticket Id : 4935010

Customer reported that the amount has been deducted twice for the order : 9588203585

Amonut : AED 267.00

Date : Sep 28, 2022

Authorization Code : 043869 / 901526

Customer has shared SC of the deduction kindly find the attached for your reference.

Thank you for your help!

Best regards.
Bahashwan.

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