Subject: New Reply Received - Fwd: Consumer Protection Solution letter – SOL-22-14781
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 21 Oct 2022 10:03:08 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Fwd: Consumer Protection Solution letter – SOL-22-14781  Ticket comment <div>Dears,</div>
<div><br></div>
<div>A reminder.</div>
<div><br></div>
<div>
<br><br><div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">Sent from my like-no-other iPhone X</span></div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Oct 20, 2022, at 3:17 PM, Marwan A. Humaid &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div dir="ltr">

<div dir="ltr">

<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">Dear team,</span></div>
<div class="p2" style="margin: 0px; font-stretch: normal; line-height: normal; min-height: 24.5px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto">
<span class="s1"></span><br>
</div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">In regards to the below mentioned concern, I would like to initiate the refund process, and since your courier keeps ignoring the pickup requests and acts in the most horrific and rude manner, we are not holding responsibility for your delayed-to be-picked items and I’m requesting my refund. </span></div>
<div class="p2" style="margin: 0px; font-stretch: normal; line-height: normal; min-height: 24.5px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto">
<span class="s1"></span><br>
</div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">The payment was done twice, once was directly (full payment) while the other one is processed through Tabby (first installment is done, and 2nd by Oct 25). </span></div>
<div class="p2" style="margin: 0px; font-stretch: normal; line-height: normal; min-height: 24.5px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto">
<span class="s1"></span><br>
</div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">Since Tabby payment is actually in process as indicated in the attached screenshot, I request that I get the refund (full payment) for AED 1,338 back to my account. </span></div>
<div class="p2" style="margin: 0px; font-stretch: normal; line-height: normal; min-height: 24.5px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto">
<span class="s1"></span><br>
</div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">As per communication with the bank, the payments are already processed and received by your side, and Tabby is on-going. Hence, I request the refund to be processed asap. </span></div>
<div class="p2" style="margin: 0px; font-stretch: normal; line-height: normal; min-height: 24.5px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto">
<span class="s1"></span><br>
</div>
<div class="p1" style="margin: 0px; font-stretch: normal; line-height: normal; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><span class="s1">Awaiting your confirmation ASAP!</span></div>
<div><br></div>
<div>
<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjk0MzEzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BM5zMJ7OArMNuZ5MT0CGDPeMTXUDFOP534JOZLCD6vw" data-id="2044002943136"><img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjk0MzEzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dFeLlCzidPLptaDzNvyCKb1E7vZDik-KjIQt2k06PuU" data-id="2044002943137"><br>
</div>
<div>
<br><div dir="ltr"><span style="background-color: rgba(255, 255, 255, 0)">Sent from my like-no-other iPhone X</span></div>
<div dir="ltr">
<br><blockquote>On Oct 19, 2022, at 10:45 PM, Alia Fadah &lt;[email-masked]&gt; wrote:<br><br>
</blockquote>
</div>
<blockquote><div dir="ltr">

<div dir="ltr">
<div></div>
<div>
<div dir="ltr">
<div dir="ltr">
<span id="ms-outlook-ios-cursor"></span><br>
</div>
</div>
<div id="ms-outlook-mobile-signature">
<div dir="ltr">
<br>
</div>
Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr">
<font style="font-size:11pt" color="#000000"><b>From:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, October 19, 2022 2:06:33 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5020425] - Fwd: Consumer Protection Solution letter – SOL-22-14781</font>
<div> </div>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Alia,</div>
</div>
<div dir="ltr">
<div dir="ltr">
<div>
<br>
</div>
<div dir="ltr">Thank you for getting in touch with us.<br>
<br>
We apologise for the inconveninece caused to you.<br>
<br>
We would like to inform you that as we can check there is a delay in the reuturn collection with respect to the order id 9587716965.</div>
<div>
<br>
</div>
<div dir="ltr">We are truly sorry to hear that our courier team failed to pickup the items from you. Kindly note that a new return collection has been created for this order in order to aviod the further delay.<br>
<br>
You can track your return by clicking <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fareye.co%2Ftrack.html%3Fcom_code%3Dlmg%26pm_Id%3D493%26thex%3Dffffff%26track_page_version%3DV2%26%26tracking_number%3D%26utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_SA_ar&amp;data=05%7C01%7C%7C79aa32522cb14617d93708dab1b99a81%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638017707974375224%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=DOz8gXNtyeYk8euGuDnbseDs%2FdzU2skvE%2FxJMux%2BXAQ%3D&amp;reserved=0" target="_blank" rel="noreferrer">
here</a> using the return tracking ids RP101922001930 and RP101922001936, Our courier team will contact you on your registered contact number +971508566004 in order to arrange the return collection.<br>
<br>
We also request you to confirm if you have contacted us regarding the same issue so that we can assist you properly. <br>
<br>
Looking forward to hear from you.</div>
<div>
<br>
</div>
<div dir="ltr">Feel free to get in touch with us for further assistance.</div>
</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Thank You,<br style="box-sizing:border-box">
Babyshop Support Team</div>
</div>
</div>

</div>
</div>

</div></blockquote>
</div>
</div>
</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5020425