Subject: RE: Double deduction Order ID: 9588208764
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elbadri <[email-masked]>
Date: Thu, 20 Oct 2022 05:21:19 +0000

Hi Manish,

No details found for the double deduction.

Pls advise customer to raise dispute to his bank.

Regards,
Malik

From: Manish Kumar <[email-masked]>
Sent: Sunday, October 16, 2022 2:07 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elbadri <[email-masked]>
Subject: Double deduction Order ID: 9588208764

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Hi Malik,

Kindly assist us to validate the below double deduction, the cx has shared his bank statement along with the ARN numbers for both the deduction.
Problem Statement: Amount Deducted Twice
Order Date: Sep 29, 2022
Order ID: 9588208764
Card Number: 4333678666319325

ARN1: 51101102229579531
ARN2: 51101102229582751
Assistance Required: Process The Refund

Issue Description: As per the customer the amount AED387 has been deducted twice. Please check and do the needful.

Regards,
Ziena.
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