Subject: RE: [#4928496] - Order#9582774841 URGENT
From: Akshay Berry <[email-masked]>
To: Ankkur Gupta <[email-masked]>, Centrepoint <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Anand Nukala <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mayank Lodha <[email-masked]>
Date: Tue, 18 Oct 2022 05:53:21 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

What is the complaint here from the customer as the collection has already been done as per the approval.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Ankkur Gupta <[email-masked]>
Sent: Tuesday, October 18, 2022 9:47 AM
To: Centrepoint <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Anand Nukala <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mayank Lodha <[email-masked]>
Subject: RE: [#4928496] - Order#9582774841 URGENT

Hi @Akshay Berry<mailto:[email-masked]>,

Believe this mail was responded on 30th Sep itself. Why this is still pending to be actioned & team is following up on different tickets.

Can we please cross check earlier mails please.

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 17 October 2022 4:12 PM
To: Babyshop Home Delivery [email-masked]<mailto:[email-masked]>; Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Anand Nukala <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4928496] - Order#9582774841 URGENT

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Hi Ayse,

Any update on this.
Order ID: 9582774841

Customer reported us that due to the bed bugs that travelled inside customer home from the crib and mattress that he bought from CenterPoint baby shop, he had  to pay a lot of money to cleaners, pest control, doctors' visits due to bug bites and replacements , and they were also displaced from our house for two weeks while handling this situation.

In this case, simply refunding us for the crib and furniture is not enough! All of these issues and troubles were because of your unsanitary product. The only way that this could be resolved is if CenterPoint compensates us for the damages caused by the bed bugs.

Customer is extremely disappointed and demand compensation for the all the this happen.

Customer name: Ayse Ece Tozluklu
customer contact: +971564180761
Thank You,
Centrepoint Support Team
On Tue, 11 Oct at 7:46 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ayse,

Customer reported us that due to the bed bugs that travelled inside customer home from the crib and mattress that he bought from CenterPoint baby shop, he had  to pay a lot of money to cleaners, pest control, doctors' visits due to bug bites and replacements , and they were also displaced from our house for two weeks while handling this situation.

In this case, simply refunding us for the crib and furniture is not enough! All of these issues and troubles were because of your unsanitary product. The only way that this could be resolved is if CenterPoint compensates us for the damages caused by the bed bugs.

Customer is extremely disappointed and demand compensation for the all the this happen .

Thank You,
Centrepoint Support Team

4928496:1125156
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