Subject: RE: Benefit refund - 7381458733
From: Mohmed Ghadiyali <[email-masked]>
To: "[email-masked]" <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, Loujain <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Wed, 12 Oct 2022 13:35:31 +0000

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD-1.95

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
8/8/2022 18:11
'677950
'BENEFIT
'264017
1 - Purchase
'048
'1.95
'CAPTURED
'00
'7381458733
'202222035734097
'222058194605
'7
'193.188.123.62
'77bece98-7a48-4c06-b50e-d6808aa224f4
'BENEFIT

Regards,

Mohmed Ghadiyali

From: Ajith Palakandy <[email-masked]>
Sent: Wednesday, October 12, 2022 4:30 PM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Elbadri <[email-masked]>; Loujain <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Subject: RE: Benefit refund - 7381458733

Pls proceed.

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 11, 2022 2:06 PM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit refund - 7381458733

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 11, 2022 1:32 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit refund - 7381458733

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD-1.95

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
8/8/2022 18:11
'677950
'BENEFIT
'264017
1 - Purchase
'048
'1.95
'CAPTURED
'00
'7381458733
'202222035734097
'222058194605
'7
'193.188.123.62
'77bece98-7a48-4c06-b50e-d6808aa224f4
'BENEFIT

Thanks & Regards
Zeeshan.

________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 11, 2022 12:46 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit refund - 7381458733

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Zeeshan,

Kindly find the attached Jira screenshot and do the needful.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 October, 2022 10:36:21
Subject: Re: Benefit refund - 7381458733

Hi Manish,

The screenshot you shared does not match the order number that you requested. Kindly share the proper screenshot.

Thanks & Regards,
Zeeshan
________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 6, 2022 8:44 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit refund - 7381458733

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Zeeshan,

Kindly find the attached Jira screenshot and do the needful.

Thank you for your help.

Regards,
Manish

________________________________
From: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 4, 2022 2:26:23 PM
Subject: Re: Benefit refund - 7381458733

Hi Nikhil,

In order to approve we require the amount mentioned in JIRA screenshot as well. Kindly provide the same.

Thanks & Regards,
Zeeshan
________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 4, 2022 11:42 AM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit refund - 7381458733

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Zeeshan,

The amount is not mentioned on the Jira ticket. However, please find attached the screenshot from Hybris showing the Order ID and the Voucher ID for your reference.

Kindly assist with the refund.

Regards,
Nikhil.
________________________________
From: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 October, 2022 10:59:49
Subject: Re: Benefit refund - 7381458733

Hi Nikhil,

Can you please share proper screenshot with voucher deactivation amount mentioned.

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
8/8/2022 18:11
'677950
'BENEFIT
'264017
1 - Purchase
'048
'1.95
'CAPTURED
'00
'7381458733
'202222035734097
'222058194605
'7
'193.188.123.62
'77bece98-7a48-4c06-b50e-d6808aa224f4
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 3, 2022 12:12 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>
Subject: Benefit refund - 7381458733

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Please assist us in the below benefit transfer.

Order id: 7381458733<callto:7384903196>

Order date: Aug 08, 2022
Refund amount: BHD 1.95

Payment method: BENEFIT

Jira link: ​https://landmark.atlassian.net/browse/REL-1<https://landmark.atlassian.net/browse/REL-159552>60226

Issue description: the customer wants the amount in her account, so we have raised to Jira team to deactivate RV, and they informed that the voucher has been deactivated, so please check and do the needful.

Thanks for your help!

Regards,
Nikhil.
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com