Subject: FW: [#4927668] - طلبيه
From: Mohamed Mahmoud <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Oct 2022 10:35:01 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>, @Manish Kumar<mailto:[email-masked]>

Please do the needful.

From: Sachin Manoj <[email-masked]>
Sent: Thursday, October 6, 2022 2:14 PM
To: Nisha Balakrishna <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Ankkur Gupta <[email-masked]>; Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mayank Lodha <[email-masked]>; Taskin Shaikh <[email-masked]>
Subject: RE: [#4927668] - طلبيه

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear CenterPoint Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything must be changed.

Code:  017-14N9-7C56-7NCE-HM | Start Date: 06.10.2022 00:00:00 | End Date: 06.12.2022 00:00:00

Type: Serial Voucher| Concept: CenterPoint | Territory: KSA | Checkout Site: N/A

Value: 232 SAR | Minimum Threshold Value: 233  SAR | Maximum Discount:  N/A | Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A | Brands included: N/A | Device Restriction: N/A | First Time User Restriction: N/A

Regards,
Sachin

From: Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>
Sent: 06 October 2022 15:14
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Sachin Manoj <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#4927668] - طلبيه

@Sachin Manoj<mailto:[email-masked]> fyi

Regards,
[Logo  Description automatically generated]
Nisha Balakrishna
Ecommerce Content Merchandiser
Landmark Group
[signature_1044436369]

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Date: Thursday, October 6, 2022 at 11:53 AM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>, Centrepoint <[email-masked]<mailto:[email-masked]>>, Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Mayank Lodha <[email-masked]<mailto:[email-masked]>>, Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4927668] - طلبيه

@Nisha Balakrishna<mailto:[email-masked]>

Please generate a new CP voucher 232 SAR TH 233 valid for two months.

From: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 3, 2022 4:44 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mayank Lodha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4927668] - طلبيه

Hi @Centrepoint<mailto:[email-masked]>,

Team since the item is out of stock on site, please issue GV of same amount to customer.

Please update customer on the action taken.

Regards,
Ankur

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 28 September 2022 3:40 PM
To: Ankkur Gupta <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4927668] - طلبيه

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Ankur,

Hope you are doing well.

Order number: 6164380158
Item: 164382783 - Mustang - Mustang Printed Trolley Backpack - 18 inches
Territory - KSA
​
Customer placed this order on Aug 27, 2022 and was delivered on Aug 29, 2022. Customer is asking that we provide him with replacement as the item is still under warranty. We have told him multiple times about return policy but he is saying his kid has already started going to school and he is going without bag is our fault. As per description item has 1 year warranty.
​
Please advise if we can offer him any replacement.
​
Thank you for your help.

4927668:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com