Subject: RE: Call back
From: Saeed Khawaldeh <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Mon, 3 Oct 2022 17:21:33 +0000

Hi Apoorv,

We have tried to reach the customer with no response. But anyway refund was processed from our side and you can inform the customer with the same.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Nikhil Bishnoi [mailto:[email-masked]]
Sent: Monday, October 3, 2022 7:26 AM
To: Saeed Khawaldeh; Mario Hisham
Cc: Escalations Dxbteam; Apoorv Joshi; Manish Kumar; Elbadri; Abdulqader Ahmed
Subject: Fwd: Call back

Hi Team,

Kindly arrange a call back request as per below details. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 October, 2022 12:45:41
Subject: Call back

Hi Team,

The customer is complaining that he has not received the shipment and asking for POD. He is asking for a call back from the Manager or HOD.
Order number:   9588042934
AWB: FP092822000778
Customer correct phone number:+971568878617

Thank you for your help.

Regards,
Abdulqader