Subject: FW: Order No. 8231501754 No records found on KPAY
From: Tharindu Rajapaksha <[email-masked]>
To: CP Fahaheel <[email-masked]>
Cc: Arun Tiwari <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Tharindu Rajapaksha <[email-masked]>, "Rahul Nerkar (TCS)" <[email-masked]>, Manish Kumar <[email-masked]>, Shajan Joy <[email-masked]>, Ajith Pillai <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>, "Rohit Kamath (TCS)" <
Date: Thu, 29 Sep 2022 08:32:25 +0000

Dear Team,

As per below email thread, we send money for below refund.
Please kindly connect with customer and kindly do the needful to pay the amount.

Please kindly get Customer Acknowledgment on Civil ID Copy of Customer. ( Date, Signature and amount received.

Your understanding and earliest support in this regard is really appreciated.
Order No
Customer Name
Phone #
Amt
Store
8231501754
Joju Thomas
97762443
110
CP Fahaheel

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator - Accounts
Landmark Group - Kuwait
+965 97 2 808 46

From: Reddy Prasad <[email-masked]>
Sent: Thursday, September 29, 2022 8:13 AM
To: Mohammad Shababe Quamar <[email-masked]>; Apoorv Joshi <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Tharindu Rajapaksha <[email-masked]>
Cc: Rahul Nerkar (TCS) <[email-masked]>; Manish Kumar <[email-masked]>; Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>
Subject: Re: Order No. 8231501754 No records found on KPAY

Dear Shababe

If refund fail we should have asked the team to do refund store to close the ticket but in this ticket didn't see the clouser

@Tharindu Rajapaksha<mailto:[email-masked]> please send the amount to fahaheel store

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 29, 2022 7:51:46 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No. 8231501754 No records found on KPAY

Hi Reddy,

It's more than 6 months order, that's why failed to transfer amount into customer's credit card.

++ @Tharindu Rajapaksha<mailto:[email-masked]> @Geetanjali Gadpelly<mailto:[email-masked]> Please arrange the cash to settle pending refund.

Order Number : 8231501754

Amount : KWD 110

Thanks & Regards,

 [Shape  Description automatically generated with medium confidence]

Shababe Quamar

[[email-masked]]

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 28, 2022 7:20 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order No. 8231501754 No records found on KPAY

Dear Shababe,

This customer has not received the amount still date in his account

Customer has come to office, please close this tomorrow with out fail.

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 22, 2022 4:14 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order No. 8231501754 No records found on KPAY

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Shababe,

Apologies for this.

I will speak to the agent for this case and will share the feedback with them. Will make sure this is not happening again.

Thank you for helping us,

Regards,

Apoorv

________________________________

From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Priyanka Gadiya, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 22, 2022 6:35:02 PM
Subject: RE: Order No. 8231501754 No records found on KPAY

Hi @Rahul Nerkar (TCS)<mailto:[email-masked]> Please close the ticket, this wrong escalation.

+++ @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> Below mention case belong to Credit Card payment, why agent still creating ticket in Hybris?

Thanks & Regards,

 [Shape    Description automatically generated with medium confidence]

Shababe Quamar

[[email-masked]]

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 22, 2022 4:16 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Order No. 8231501754 No records found on KPAY

Dear Shababe Sir,

Order No. 8231501754 No records found on KPAY

Regards,

Rahul Nerkar.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com