Subject: RE: Order No. 8231501754 No records found on KPAY
From: Mohammad Shababe Quamar <[email-masked]>
To: Reddy Prasad <[email-masked]>, Apoorv Joshi <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Tharindu Rajapaksha <[email-masked]>
Cc: "Rahul Nerkar (TCS)" <[email-masked]>, Manish Kumar <[email-masked]>, Shajan Joy <[email-masked]>, Ajith Pillai <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]>, "Priyanka Gadiya (TCS)" <[email-masked]>
Date: Thu, 29 Sep 2022 04:51:46 +0000

Hi Reddy,

It’s more than 6 months order, that’s why failed to transfer amount into customer’s credit card.

++ @Tharindu Rajapaksha<mailto:[email-masked]> @Geetanjali Gadpelly<mailto:[email-masked]> Please arrange the cash to settle pending refund.

Order Number : 8231501754
Amount : KWD 110

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]>
Sent: Wednesday, September 28, 2022 7:20 PM
To: Apoorv Joshi <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Rahul Nerkar (TCS) <[email-masked]>; Manish Kumar <[email-masked]>; Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>
Subject: RE: Order No. 8231501754 No records found on KPAY

Dear Shababe,

This customer has not received the amount still date in his account

Customer has come to office, please close this tomorrow with out fail.

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 22, 2022 4:14 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order No. 8231501754 No records found on KPAY

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Shababe,

Apologies for this.

I will speak to the agent for this case and will share the feedback with them. Will make sure this is not happening again.

Thank you for helping us,

Regards,
Apoorv

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Rahul Nerkar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Rohit Kamath, TCS" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani, TCS" <[email-masked]<mailto:[email-masked]>>, "Priyanka Gadiya, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 22, 2022 6:35:02 PM
Subject: RE: Order No. 8231501754 No records found on KPAY

Hi @Rahul Nerkar (TCS)<mailto:[email-masked]> Please close the ticket, this wrong escalation.

+++ @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> Below mention case belong to Credit Card payment, why agent still creating ticket in Hybris?

Thanks & Regards,
 [Shape    Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 22, 2022 4:16 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Order No. 8231501754 No records found on KPAY

Dear Shababe Sir,

Order No. 8231501754 No records found on KPAY

Regards,

Rahul Nerkar.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Rejected refund: order id 8231501754
From: Manish Kumar <[email-masked]>
To: "Rahul Nerkar (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>
Date: Wed, 22 Jun 2022 14:52:20 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Rahul,

I apologise for this and the agent has been already wanred for this error.

I request you to please advise what action should we take further now in order to get this case closed as the cx is still chasing us for his refund.

Please find the attached resonse from jira team.

Thank you for your help.

Regards,
Manish

  _____

From: "Rahul Nerkar" <[email-masked]>
To: "Manish Kumar" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ankur Kwatra" <[email-masked]>
Sent: Wednesday, June 22, 2022 8:11:45 PM
Subject: Re: Rejected refund: order id 8231501754

Dear Manish,

Shababe Sir already replied for order no.8231501754 -  mention case belong to Credit Card payment, why agent still creating ticket in Hybris?

You are also in that mail please check your mail.

Hi @Rahul Nerkar (TCS) Please close the ticket, this wrong escalation.

+++ @Apoorv Joshi @Manish Kumar Below mention case belong to Credit Card payment, why agent still creating ticket in Hybris?

Thanks & Regards,

Shababe Quamar

Dear Shababe Sir,

Order No. 8231501754 No records found on KPAY

Regards,
Rahul Nerkar.

  _____

From: Manish Kumar <[email-masked]>
Sent: Wednesday, June 22, 2022 5:49 PM
To: Rahul Nerkar (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ankur Kwatra <[email-masked]>
Subject: Rejected refund: order id 8231501754

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Rahul,

With respect to the order id 8231501754 as per the jira team response the below refund needs to checked with the finance team and as per the Hybris the refund status is rejected.

Please check and advise as per the payfort as the refund status is failed.

Case id 4009698
Order date: Jan 27, 2021
Amount: KWD 110

Jira link: https://landmark.atlassian.net/browse/REL-156964

Payment Details:

Card Owner: Joju thomas varkey
Card number: 442104******4571
Type: Visa

Thank you for your help.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com