Subject: RRN: Order id: 9584551778
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, Aya Saoud <[email-masked]>
Date: Tue, 27 Sep 2022 07:56:17 -0700 (MST)

Hi Malik, 

Please assist us in getting the RRN on for the order. 

Order id: 9584551778 
Order date: Sep 1, 2022 
Payment method: mastercard 
Refund amount: AED35.70 

Issue description: As per the Hybris the refund has been processed successfully on (9/8/22) but the customer is complaining that she did not receive the amount yet, as well we are unable to fetch the RRN it on on payfort, so please check and advise. 

Thanks for your help! 

Regards, 
Manish