Subject: RE: Benefit Refund - 7386134524
From: Muhsin Thai Valappil <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elbadri <[email-masked]>, Aya Saoud <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Sun, 25 Sep 2022 15:44:04 +0000

Approved.

Regards,
Muhsin Thai Valappil

From: Mohmed Ghadiyali <[email-masked]>
Sent: Sunday, September 25, 2022 2:55 PM
To: Muhsin Thai Valappil <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elbadri <[email-masked]>; Aya Saoud <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Subject: RE: Benefit Refund - 7386134524

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 25, 2022 2:54 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Aya Saoud <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit Refund - 7386134524

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 15.84

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
9/13/2022 14:00
'677950
'BENEFIT
'859717
1 - Purchase
'048
'30.24
'CAPTURED
'00
'7386134524
'202225633421012
'225619171874
'7
'84.255.155.188
'ee27959c-aad7-4348-8719-fefa922b0864
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 23, 2022 1:36 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Aya Saoud <[email-masked]<mailto:[email-masked]>>
Subject: Benefit Refund - 7386134524

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Problem Statement: Refund Follow Up

Order Date: Sep 13, 2022
Order ID: 7386134524
Refund amount: 15.8401 BHD
Payment method: BENEFIT

Assistance Required: Remove My Credit Amount

Issue Description: The refund has been processed to the customer's My Credit. However, he contacted us asking to be processed to his bank account as he has paid by (BENEFIT), so we have raised to Jira under this link (https://landmark.atlassian.net/browse/REL-159960) to remove the customer's My Credit, and the team informed us that the amount has been removed, so please check and do the needful.

Thanks in advance.

Regards,
Nikhil.
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