Subject: FW: [#4861345] - Credit note - Dimple Manghnani
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 21 Sep 2022 08:58:43 +0000

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Sanket Sable <[email-masked]>
Sent: Wednesday, September 21, 2022 12:25 PM
To: Mustehsan Siddiqui <[email-masked]>; Mithil Shah <[email-masked]>; Mayank Punjabi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: [#4861345] - Credit note - Dimple Manghnani

Hi Jessie,

As discussed, please extend the voucher for a week.

Regards,
Sanket Sable
Omni Channel Manager, Centrepoint
Mob. +971-521455465

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 20, 2022 6:33 PM
To: Mithil Shah <[email-masked]<mailto:[email-masked]>>; Mayank Punjabi <[email-masked]<mailto:[email-masked]>>; Sanket Sable <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#4861345] - Credit note - Dimple Manghnani

++

Hi Mithil/Mayank,

Not sure why has this circled back to me, looks like customer support team need an approval here from concept to extend voucher validity.

@Sanket<mailto:[email-masked]> - I believe just a go ahead from CP would suffice.

Thanks,
Mustehsan

Get Outlook for Android<https://aka.ms/AAb9ysg>

________________________________
From: Mithil Shah <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 20, 2022, 6:19 PM
To: Mayank Punjabi <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#4861345] - Credit note - Dimple Manghnani

+ @Mustehsan Siddiqui<mailto:[email-masked]>

--
Thanks
Mithil Shah
Head Digital Marketing
Ecommerce | Centrepoint | Landmark Group
w: centrepointstores.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=05%7C01%7CMustehsan.Siddiqui%40landmarkgroup.com%7C69971439680b4e93774d08da9b132d69%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637992803907996503%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sB9ivb1eZvVApcVKsI9XZrve50tyRS3qaJnrmjQD4ao%3D&reserved=0>
m: +971563949735
t: +97145172061

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From: Mayank Punjabi <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 20 September 2022 at 3:37 PM
To: Mithil Shah <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#4861345] - Credit note - Dimple Manghnani

Hey Mithil

please see below escalation from a customer.

Regards,

From: Sanket Sable <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 September 2022 4:51 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Mayank Punjabi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4861345] - Credit note - Dimple Manghnani

+@Mayank Punjabi<mailto:[email-masked]>

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 18, 2022 1:54 PM
To: Sanket Sable <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4861345] - Credit note - Dimple Manghnani

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,
Gentle reminder.

With reference to that the attachment customer has online credit voucher since 27/11/21 which has not been used do far, customer contacted us to extend the validity of the the voucher we have push back the customer as we wont be able to extend the voucher.
Customer request to raise this to the management to find a solution.

We request you approval if we can extend the validity.

Credit Voucher : 9511770802309023161

Amount : 280 AED

Thank you for your help!

Regards.
Bahashwan.

On Fri, 16 Sep at 7:34 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,
Any update.

With reference to that the attachment customer has online credit voucher since 27/11/21 which has not been used do far, customer contacted us to extend the validity of the the voucher we have push back the customer as we wont be able to extend the voucher.
Customer request to raise this to the management to find a solution.

We request you approval if we can extend the validity.

Credit Voucher : 9511770802309023161

Amount : 280 AED

Thank you for your help!

Regards.
Mohamed.
On Mon, 12 Sep at 1:05 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

With reference to that the attachment customer has online credit voucher since 27/11/21 which has not been used do far, customer contacted us to extend the validity of the the voucher we have push back the customer as we wont be able to extend the voucher.
Customer request to raise this to the management to find a solution.

We request you approval if we can extend the validity.

Credit Voucher : 9511770802309023161

Amount : 280 AED

Thank you for your help!

Regards.
Bahashwan.
On Sun, 11 Sep at 9:05 PM , Dimple Manghnani <[email-masked]<mailto:[email-masked]>> wrote:
Hi there,

Hope all is well.

I tried to redeem my online credit voucher on the Centrepoint and Splash application earlier in April/May, however it kept giving me an error message and I was unable to use my credit note.

While I was trying to use it again, I realized that it has already been expired.

I would really appreciate if you could extend the expiration date on this and please help me with the redemption of this voucher as the code didn't seem to be working when I had tried.

Attaching the credit voucher for your reference.

Looking forward to hearing from you.

Regards,
Dimple
055-9070901

4861345:1125156

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